Forum Discussion

HRAI's avatar
HRAI
New Member
5 hours ago
Solved

1Password Chrome extension issue

I have been using 1Password Chrome extension without issues for 4 years but all of the sudden I have been having issues for the past 2 weeks. The extension is making me type my password every single ...
authentication
browser extension
device trust
windows
  • ChrisC1P's avatar
    ChrisC1P
    4 hours ago

    Hello HRAI​ thanks for reaching out.

    I'm sorry that you keep having to unlock the 1Password for Chrome extension so frequently.

    It sounds like you might be running into a known issue our developers are currently investigating that can occur when the 1Password desktop isn't installed on Windows devices.

    If you do not have the 1Password desktop app installed, can you try the following steps and see if the issue persists?

    1. Right-click the 1Password icon in Chrome's toolbar and choose Settings.
    2. Toggle off the Integrate this extension with the 1Password desktop app option.

     

    If you do have the desktop app installed or the above suggestion doesn't help, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    How to send a 1Password diagnostics report

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    - A link to this thread: https://www.1password.community/discussions/1password-work/1password-chrome-extension-issue/169856

    - Your forum username: HRAI

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    Let me know how it goes or if you have any questions.

    -Chris

    Issue=BEE-692

cyber-bacon's avatar
cyber-bacon
Occasional Contributor
4 hours ago

I haven't noticed this exactly on my extensions, but I have noticed that the browser has to be reset more frequently (Safari and Chrome) because the extension seems to freeze, even with 1Password Desktop App unlocked.

However, I have been seeing your issue on my iPhone -- more frequently than expected, I have had to type in my password to unlock, rather than biometrics.

ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
4 hours ago

Hi cyber-bacon​  thank you for joining in.

It sounds like you're using a Mac device rather than a Windows device and so I believe you're experiencing a different behaviour.

I'd also recommend you reach out via email to to support@1password.com with a diagnostics report from the 1Password app on your iPhone as well as from the browser extension on your Mac device:

How to send a 1Password diagnostics report

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password-work/1password-chrome-extension-issue/169856

- Your forum username: cyber-bacon

Get back to me here with your support ID number so I can make sure your email gets to the right team.

Let me know if you have any questions.

-Chris