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"Installation stopped. 1Password is already installed on this device" Notification
Good morning, Multiple users, including myself, are receiving this error: After clicking, "Yes" the pop-up will come back sometime later. We are deploying 1Password via Intune (Windows Store A...
Hello jheredia and marctheshark6! 👋
Thanks for reaching out. Earlier this year, we deprecated the EXE installer for 1Password for Windows and replaced it with the MSIX installer, which was communicated in emails to 1Password admins. You can read more about this change here: About the 1Password MSIX installer
As of November 11th, all existing EXE installations were automatically migrated to the MSIX version during an update.
If you previously deployed the EXE installer, not the MSI installer, then what you’re seeing is likely caused by your deployment tool (Intune) still targeting the old EXE package identifier. Because the EXE installer doesn’t recognize the MSIX version as installed, it continues trying to deploy it on each restart, which triggers the notification you’re seeing. To resolve this, remove the old deployment that uses the EXE identifier, then redeploy 1Password using the new MSIX package. Once the deployment is updated, the notifications should stop.
If you have any questions, or require any assistance with specific steps in this process, please send an email to support@1Password.com along with a link to this thread and our support team will be happy to help.
-Dave
1P_Gem
Moderator
ModeratorHi sbestv, apologies for the delay in response here!
If you're still running into this issue, I'd like to ask you to email in a 1Password diagnostics report, so our team can investigate further:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password-work/installation-stopped-1password-is-already-installed-on-this-device-notification/164874/replies/166464
- Your forum username: sbestv
You'll receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
Appreciate that. "Your support ticket ID is LWV-77449-818."
- 1P_Gem
Hi sbestv, thanks for letting me know! I can confirm that we've received your email, and one of my colleagues will send you a reply via email as soon as possible.
We had a miss, installer package referenced XP99*, but should have been 9NZW*. Haven't fully confirmed, but this seems to have been our issue.
