Forum Discussion

ricardo-gainda's avatar
ricardo-gainda
New Contributor
2 months ago

Issue re-instating employee

Hello, We provision 1Password from AD. We had a user resign and return shortly after. We had not wiped their device so we returned it to them. They were removed and re-added to the group we use to c...
authentication
device trust
onboarding
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello ricardo-gainda​! 👋

I'm sorry that your user is running into trouble when signing in after you've recovered their account. So that the team and I can help further can you have them generate a console log while reproducing the issue:


Attach the console log to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password-work/issue-re-instating-employee/162141
  • Your forum username: ricardo-gainda
  • The email address of the affected user's 1Password account. 


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave