Forum Discussion

Matthew2's avatar
Matthew2
New Contributor
5 months ago

Issues with opening the app on multiple devices

Why does the app suck so much across devices lately. I have issues on iPad, iPhone and Mac. With the app just not opening when I press on the icon or the keyboard shortcut. I’ve been through the ...
browser extension
ios
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello Matthew2​! 👋

I'm sorry that you're running into issues with opening 1Password on your various devices. Can you tell me a little more about the issue? Which icon are you clicking on, or tapping, when 1Password doesn't open on your iPad and iPhone? Is it the 1Password icon on the home screen? Or the 1Password icon in a username/password field on a website in Safari. 

Are you fully closing the 1Password app itself to resolve the issue? Or your browser? 

Let me know and I can help further. 

-Dave