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Forum Discussion
Sharing administration responsibilities
I work with an MSP and there are a few of us who are administering services for our clients. We're trying to figure out how to share 1Password. When you initially sign in you have to register your device. One of my colleagues says he last accessed this last year and now doesn't remember which computer it was from. When we try to sign in now we get:
- Sign into 1Password on the Firefox session that you have used before.
- Go to My Profile.
- Under Pending Sign-ins, look for Microsoft Edge.
- Select View.
- Allow the transfer request.
- Enter the verification code in the next step.
I'm waiting on the owner of the account to reset our account and get us back in. In the meantime, what's the best way to manage this? Our client has the Enterprise Edition enabling SSO support. For us as an MSP, how can a few of us administer this a few times a year, to on-board people or reset access for others? Do we each need our own account?
3 Replies
- 1P_SimonH
Community Manager
Hi ddawson,
Are you an employee of an MSP using 1Password MSP Edition with clients as child accounts or are you a user directly in the client account? Any clarity you can provide around that would be helpful in giving directions!
If you have any concern about sharing that information publicly in the forum, you can also email support@1password.com.I work at an MSP and one of our clients has 1Password Enterprise Edition. My company does not use 1Password. They've given me an account to help manage things for one staff person at the org.
- 1P_SimonH
Thanks for that clarification, ddawson! Based on what you said, your current process is what we'd recommend you continue doing.
We do have an MSP program that you might be interested to learn more about. It would allow you to have a parent account and then any clients using 1Password could be linked as child accounts, making things easier.
