1P 8 Mac app error: offline & won't reconnect to cloud sync
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says "Offline" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16". This has been going on now for 2 weeks.
Chrome extension works fine.
Only thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
Hi 1P_Dave -- I submitted the email with diagnostics to mailto:support+forum@1password.com earlier this morning but did not receive an automated response with a support ID. Any suggestions for next steps? Thank you.
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My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says \"Offline\" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16\". This has been going on now for 2 weeks.
\n\n
Chrome extension works fine.
\n\n
Only thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says \"Offline\" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16\". This has been going on now for 2 weeks.
\n\n
Chrome extension works fine.
\n\n
Only thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
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@devinmd
\n\n
Thank you for posting the Support ID, I can confirm that your report made it to the right team and you'll receive an email as soon as possible.
\n\n
-Dave
\n\n
ref: XJG-24659-641
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1P_Dave Happy to post that I finally received a support id: #XJG-24659-641.
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Hi 1P_Dave -- I submitted the email with diagnostics to mailto:support+forum@1password.com earlier this morning but did not receive an automated response with a support ID. Any suggestions for next steps? Thank you.
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@joe295759
\n\n
I was able to locate your report. We will get back to you as soon as possible.
\n\n
ref:
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1P_Dave I'm having this same issue too, here's my support id: [#KIP-11672-916]
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@zemd
\n\n
Thank you, one of my colleagues will get back to you with step-by-step instructions as soon as they've finished reviewing your diagnostics report.
\n\n
-Dave
\n\n
ref: ZNE-23418-246
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Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
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I'm having the same issue, no other accounts except my own.
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@jwa
\n\n
I'm happy to hear that everything is working as it should again. 🙂
\n\n
-Dave
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