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Forum Discussion
1Password 7 keeps trying to update
I am still using 1password7 because the search and filter mechanism of 1password8 does not meet my personal preferences.
I have configured my 1password 7 app to not update automatically. But somehow it tries to update to (i guess 1password8) every time I start the app.
Below two logfiles where you can see it tries to upgrade to 1password8
The logfile on my disk shows the following: (2022-12-09.log)
24116 2022-12-09 06:54:41 0.002s INFO opw_app::app:169 > starting main role C:\Users\username\AppData\Local\1Password\app\7\1Password.exe v7.9.832 with hidden UI
24116 2022-12-09 06:54:41 0.198s INFO opw_app::managers::update_manager::updater:224 > update C:\Users\username\AppData\Local\1Password\1PasswordSetup-8.9.10.exe deleted
Within the setup directory I found the following log (1PasswordSetup-8.9.10_2022-12-09_07-57-06).
[2022-12-09 07:57:06.795714 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:602: Setup logs path set to : C:\Users\username\AppData\Local\1Password\logs\setup
[2022-12-09 07:57:06.802467 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:516: Starting fresh install to 80910043
[2022-12-09 07:57:12.702240 +01:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:169: failed to move app files. Error: Io(PermissionDenied)
[2022-12-09 07:57:20.512187 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:374: starting C:\Users\username\AppData\Local\1Password\app\8\1Password.exe
[2022-12-09 07:57:20.513440 +01:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:201: Failed to start previous app. Error: The system cannot find the path specified. (os error 3)
1Password Version: 7.9.832
Extension Version: 2.5.1
OS Version: Windows 21h2 19044.2251
Browser:_ Chrome
ag_mike_d1Password Team
Thanks, @ma2000 - we'll be in touch soon via email soon.
ref: AUQ-56836-934
ag_mike_d here you go - AUQ-56836-934
- ag_mike_d
Thank you for letting me know the support ID number, @spauka. I just sent out a reply with next steps and we'll continue the conversation there. 😀
Hi ag_mike_d - I sent in the diagnostic report with support ID: #AHC-58744-628. I did get a reply from a staffer Jason K.
- ag_mike_d
Hello @ma2000 and @spauka,
@spauka - I'm so sorry for the error with your username and the delays and missed notifications this would have caused.
As requested above, I'd like to ask you both to write into the Customer Support team at
support+forum@1password.comwith a diagnostics report so we can continue troubleshooting:How to send a 1Password diagnostics report
With your email please include:
* A link to this thread:https://1password.community/discussion/comment/670096/#Comment_670096forma2000
* A link to this thread:https://1password.community/discussion/comment/670125/#Comment_670125forspaukaWhen you receive a reply from our BitBot assistant could you post that with a Support ID number here. Thanks very much!
Hey ag_mike_d - I do often launch it from my browser (Firefox) although I have not been able to correlate the prompt with launching it from a browser. I've sent the log files to support.
There does not seem to be an installer in my AppData folder: C:\Users<username>\AppData\Local\1Password
Note: My username is @spauka (no l) for future reference :D
I have the same problem on my Windows 11 PC... everyday I keep getting prompted to move to 8! This happens even when I havent opened 1P yet, all of a sudden I get the prompts as per pvanwelt1's screen shots above and I have to cancel them.
In this particular install I just want to stick with 7 and local vaults. I have even turned off Auto-update but still the same issue.
Help would be appreciated (I have been through the checks above)
- ag_mike_d
Thank you for the update, @pvanwelt1 - we've passed these details along to the team and will be in touch via email when we have more news to share.
@spaulka - We've been discussing with the team and thought this maybe caused by a 1Password 8 installer sitting within the 1Password folder. Could you let us know if you are launching 1Password 7 through the browser extension and is this causing the same behaviour as mentioned by @pvanwelt1, where it's trying to update from a setup file in
C:\Users\Username\AppData\Local\1Password?ref: AFL-16994-867
