Forum Discussion
1Password 8 - suddenly crashes immediately upon opening Win11
Was using 1Pass 8 perfectly until this morning when it will no longer stay open and crashes immediately upon opening. The browser extension also stuck on "loading" unless I remove app integration. I have tried installing all and reinstalling. 1Pass 7 works however.
The logs seem to say something like
ThreadId(10) [1P:foundation\op-windows\src\windows\acl.rs:411] Access Denied:
ThreadId(10) [1P:foundation\op-enclave\src\windows\mod.rs:146] failed to get SID, TPM backend will be unavailable: Access is denied.
[1P:foundation\op-windows\src\windows\app_startup.rs:111] Access is denied.
[1P:foundation\op-windows\src\windows\acl.rs:411] Access Denied:
Permissions requested: Query limited information, Read permissions, Change permissions
Permissions rejected: Query limited information, Read permissions, Change permissions
ThreadId(15) [1P:foundation\op-windows\src\windows\app_startup.rs:121] failed to restrict access to frontend memory: Access is denied.
1Password Version: 8.7.0
Extension Version: Not Provided
OS Version: win 11
14 Replies
ag_mike_d1Password Team
Thanks, @Jonsey! We'll be in touch soon.
ref: TJX-76821-278
- ag_mike_d
Hi @Jonsey, thanks for reaching out to us! I'm sorry to hear you are continuing to see a crash after updating to
8.7.1.A new update (
8.7.2) is available that we'd like you try out. Could you please check for available updates through the Settings menu (Ctrl + Comma) > About. While the only addition here is a replaced code signing certificate to address an issue with the previous certificate, I wanted to be sure you were fully up-to-date before moving forward. This release is otherwise identical to8.7.1..If this behaviour continues, we may be looking at a different issue and ask that you provide a diagnostics report via email to support+windows@1Password.com so we can help to investigate further? Please do not post these details in the forums.
Can you also include a link to this thread in your email, along with your forum handle so we know it's you when we see your message in our inbox. Thank you!
1P_PeterGCommunity Manager
Hi folks, this is now fixed in our newest release:
8.7.1. If you'd like to give it a try (see our release page), we'd love to confirm that it resolves the issue for you specifically. 👍 Thank you for your patience while we worked on this!- 1P_PeterG
Hi @IFireflyl, thanks for this really gracious reply - and no offense was taken on my part. Again, I apologize that you had to go through this process in the first place. I've made a note for our team to follow up here (in this thread) when we've got a fix into the
Productionchannel. Thank you, and we'll look forward to providing that ASAP. 🙏 1P_PeterG, I'm the one who needs to apologize. I had a long day at work yesterday, and today was more of the same. I was far more crotchety than I should have been, and I'm sorry about that. I have downgraded to 8.6.0 for now and it is working. I hope you can send some sort of reminder out when 8.8.0 (or whatever your next release will be called) comes out with the fix for this so I can turn auto-updates back on. Thank you.
- 1P_PeterG
Hi @IFireflyl, my apologies on this - the practice for how to help with this issue changed since I last checked in (the Nightly is a new development), and we had been doing in-depth investigations with individual users not long ago. Software is a moving target, so I hope you'll forgive my oversight on this. I certainly didn't mean to waste your time; we want to get you up and running in as few steps as possible.
1P_PeterG, why would you tell me to open a ticket under the guise that this will require one-on-one troubleshooting when that isn't true? The only troubleshooting steps for this known issue are to move to the nightly build or downgrade to 8.6.0. You could have put the troubleshooting steps in this chat because they aren't user-specific. I am extremely irritated by this as I don't appreciate my time being unnecessarily wasted.
1P_PeterG, I just sent the email.
