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albertico's avatar
albertico
New Contributor
3 years ago

1Password Android application no longer working on Chromebook

Hi,

The 1Password Android application used to work with the Lenovo C13 Yoga Chromebook but it stopped working. The Android app is available in the Play Store and you can install it but it immediately crashes when you attempt to run it. What's going on? I do have and use the 1Password Chrome extension but in some cases the Android app is way more practical. The Chrome extension takes a little bit too much time to open big vaults and feels laggy at times.

How can we get the Android app to work again? Is anyone else having issues with the Android app on a Chromebook?

Thanks,

-Alberto

1Password Version: 8.10.6
Extension Version: 2.11.0
OS Version: ChromeOS 112.0.5615.134
Browser:_ Chrome

android

14 Replies

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  • Former Member's avatar
    Former Member
    3 years ago

    Thanks for the update, I'll look for the next release.

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @jamiemccarthy, thanks for reporting this behavior on your device.

    We have recently identified the source of this crash on ChromeOS devices that emerged around the release of 8.10.6. The development team here is aware and investigating the issue. My apologies for any disruption to your workflow.

    Currently, as you mentioned, you can continue to use the 1Password extension on ChromeOS devices and as well as accessing your information on the 1Password website 1Password.com.

    If you have any questions or there's anything we can help with, just let us know!

    ref: dev/core/core#21946

  • Former Member's avatar
    Former Member
    3 years ago

    I'm having exactly the same problem since I upgraded to 8.10.6. I am not and have never been in the beta program. I have tried uninstalling, rebooting, and reinstalling, and the effect is the same. The Chromebook Android app crashes instantly on startup. It's completely useless.

    Luckily for me, the Chrome extension still works.

    ChromeOS Version 113.0.5672.114 (Official Build) (64-bit)
    Extension: 1Password in the browser 2.10.0, 20246, on STABLE channel

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi albertico, thanks for writing in and letting us know about this crash. My apologies for any disruption to your workflow.

    The device details you included specify that 8.10.6 is installed on your Chromebook. I'd like to ask you to install the production version then check if there's a change in behavior. You can find steps to leave the beta in our guide: Use 1Password beta releases.

    Let us know how that goes and thanks again.