Forum Discussion

WilliamHolmes's avatar
WilliamHolmes
New Contributor
10 months ago
Solved

1Password App blank after Mac Update

After the recent Mac Update 15.3.2 (24D81), the 1Password App opens but the window pane is opaque. I tried restarting my Mac, ending processes etc. nothing seem to resolve this.

None of the menu options are opening, settings, about etc.

For now Im blocked editing items etc.

 

macos
  • WilliamHolmes's avatar
    WilliamHolmes
    10 months ago

    1P_Dave 

    They did offer some suggestions which didn't help.

    I took the leap to uninstall and reinstall the App.

    The reinstallation / login was seamless, much easier than expected, everything still as it was, nothing else to be done.

    All good now.

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    Hello WilliamHolmes! 👋

    I'm sorry that the 1Password app isn't opening correctly on your Mac. While we work to resolve this issue, as a workaround, you can still access your items by logging in to your 1Password account on 1Password.com.

    To investigate the issue further, I'd like to ask for diagnostics reports from your end:

    1. Open Finder.
    2. Click Go in the menubar at the top of the screen.
    3. Click Go To Folder...
    4. In the new pop-up that appears paste: `~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data` and then press return on your keyboard.
    5. Right-click on the folder titled `logs` and select `Compress "logs"`.


    Attach the newly created `    logs.zip` file     to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-app-blank-after-mac-update/153267 
    • Your forum username: WilliamHolmes


    You should receive an automated reply from our BitBot assistant with a Support ID number.      Please post that number here.  Thanks very much!

    -Dave 

    • WilliamHolmes's avatar
      WilliamHolmes
      New Contributor
      10 months ago

      Your support ticket ID is XUR-53921-394

      (You might notice my 1Password App email is my work email address)

      EDIT: This morning (after cold reboot) the 1Password App window doesn't even open anymore, just the icon in the Dock. "Open Quick Access" menu option opened the finger print scan/unlock, then showed a blank popup.



      Thanks Dave

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        10 months ago

        WilliamHolmes 

        Thank you for posting the Support ID. I see that my colleagues have reached out to you over email, please continue the conversation there. 

        -Dave