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WilliamHolmes's avatar
WilliamHolmes
New Contributor
2 months ago
Solved

1Password App blank after Mac Update

After the recent Mac Update 15.3.2 (24D81), the 1Password App opens but the window pane is opaque. I tried restarting my Mac, ending processes etc. nothing seem to resolve this.

None of the menu options are opening, settings, about etc.

For now Im blocked editing items etc.

 

macos
  • WilliamHolmes's avatar
    WilliamHolmes
    31 days ago

    1P_Dave 

    They did offer some suggestions which didn't help.

    I took the leap to uninstall and reinstall the App.

    The reinstallation / login was seamless, much easier than expected, everything still as it was, nothing else to be done.

    All good now.

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello WilliamHolmes! 👋

    I'm sorry that the 1Password app isn't opening correctly on your Mac. While we work to resolve this issue, as a workaround, you can still access your items by logging in to your 1Password account on 1Password.com.

    To investigate the issue further, I'd like to ask for diagnostics reports from your end:

    1. Open Finder.
    2. Click Go in the menubar at the top of the screen.
    3. Click Go To Folder...
    4. In the new pop-up that appears paste: `~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data` and then press return on your keyboard.
    5. Right-click on the folder titled `logs` and select `Compress "logs"`.


    Attach the newly created `    logs.zip` file     to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-app-blank-after-mac-update/153267 
    • Your forum username: WilliamHolmes


    You should receive an automated reply from our BitBot assistant with a Support ID number.      Please post that number here.  Thanks very much!

    -Dave 

    • WilliamHolmes's avatar
      WilliamHolmes
      New Contributor
      2 months ago

      Your support ticket ID is XUR-53921-394

      (You might notice my 1Password App email is my work email address)

      EDIT: This morning (after cold reboot) the 1Password App window doesn't even open anymore, just the icon in the Dock. "Open Quick Access" menu option opened the finger print scan/unlock, then showed a blank popup.



      Thanks Dave

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        WilliamHolmes 

        Thank you for posting the Support ID. I see that my colleagues have reached out to you over email, please continue the conversation there. 

        -Dave