Since a few weeks, the 1Password app keeps opening at seemingly random moments. It doesn’t open a window, but it does show up in my dock and app switcher. It seems to happen even if I never use 1Password. Initially I thought this was related to the new extension for Safari, so I switched to Edge for a while, but it keeps happening. I have a feeling it’s related to the switch to macOS Monterey. What can I do to troubleshoot and prevent this? 1Password Version: 7.9.1 Extension Version: Not Provided OS Version: 12.0.1

Hi @erikheemskerk Apologies for the oddity. Do you have 1Password > Preferences > Browsers > Always keep 1Password Extension Helper running enabled? If not, could you please try enabling it and seeing if that helps? Thanks! Ben

Hi Ben, No worries. The option you're describing was already enabled. In the macOS Console I can see the following events happening, which seem related: default 10:44:38.158094+0100 runningboardd Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.coreservices.launchservicesd>:115] with description <RBSAssertionDescriptor| "foregroundApp:851" ID:189-115-311595 target:851 attributes:[ <RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveNonFocal" sourceEnvironment:"(null)"> ]> default 10:44:38.158260+0100 runningboardd Assertion 189-115-311595 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active default 10:44:38.159050+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring jetsam update because this process is not memory-managed default 10:44:38.159254+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring suspend because this process is not lifecycle managed default 10:44:38.160365+0100 launchservicesd SETFRONT: pid=851 asn=0x-0x2a02a foreground=1 oldFrontPid=15299 oldFrontASN=0x-0x15847196 default 10:44:38.160124+0100 1Password 7 SetFrontProcess: asn=0x0-0x2a02a options=1 default 10:44:38.159631+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring GPU update because this process is not GPU managed default 10:44:38.158901+0100 runningboardd Invalidating assertion 189-115-309443 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) from originator [daemon<com.apple.coreservices.launchservicesd>:115] default 10:44:38.158853+0100 runningboardd Calculated state for app<application.com.agilebits.onepassword7.54156791.54156797(502)>: running-active (role: UserInteractive) default 10:44:38.163039+0100 WindowServer Process now frontmost: <private> default 10:44:38.162623+0100 runningboardd Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.coreservices.launchservicesd>:115] with description <RBSAssertionDescriptor| "frontmost:851" ID:189-115-311596 target:851 attributes:[ <RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveFocal" sourceEnvironment:"(null)"> ]> default 10:44:38.162883+0100 runningboardd Assertion 189-115-311596 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active default 10:44:38.165067+0100 runningboardd Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.WindowServer(88)>:151] with description <RBSAssertionDescriptor| "FUSBFrontmostProcess" ID:189-151-311597 target:851 attributes:[ <RBSDomainAttribute| domain:"com.apple.fuseboard" name:"Frontmost" sourceEnvironment:"(null)">, <RBSAcquisitionCompletionAttribute| policy:AfterApplication> ]> default 10:44:38.165198+0100 runningboardd Assertion 189-151-311597 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active default 10:44:38.166918+0100 distnoted register name: com.apple.sharedfilelist.change object: com.apple.LSSharedFileList.ApplicationRecentDocuments/com.agilebits.onepassword7 token: 2e300000023 pid: 558 default 10:44:38.167013+0100 distnoted register name: com.apple.sharedfilelist.launch object: kCFNotificationAnyObject token: 2e400000013 pid: 558 default 10:44:38.166183+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring jetsam update because this process is not memory-managed default 10:44:38.166577+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring suspend because this process is not lifecycle managed default 10:44:38.166922+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Set darwin role to: UserInteractiveFocal default 10:44:38.167210+0100 runningboardd [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring GPU update because this process is not GPU managed default 10:44:38.165065+0100 runningboardd Calculated state for app<application.com.agilebits.onepassword7.54156791.54156797(502)>: running-active (role: UserInteractiveFocal)

@erikheemskerk Thanks for that. The next time this happens, please note the date & time. Then, note any console logs that appear relevant, and generate a diagnostic report: Sending Diagnostics Reports (Mac) Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include: A link to this thread: https://1password.community/discussion/comment/621385/#Comment_621385 Your forum username: erikheemskerk The date & time at which 1Password appeared in the dock unexpectedly The console logs that appear to be related You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! Ben

I sent an e-mail and got this support ID: [#RWH-32984-728]

Hey @erikheemskerk, I located your email to us, and we'll take a look at the information you've provided, and we'll be in touch soon! Jack ref: RWH-32984-728

1Password app keeps opening randomly

20 Replies

1P_Ben
1Password Team
4 years ago
You're very welcome. 😊 If we can be of further assistance, please don't hesitate to contact us.

Ben
Former Member
4 years ago
So far, so good...it's been at least half an hour now after restarting and it has not launched (except for initially, to startup the menu bar extension). Thanks for the tip!
1P_Ben
1Password Team
4 years ago
Fair enough. Please let us know if a restart does not resolve it. 👍️

Ben
Former Member
4 years ago
I see, thanks, Ben! Good to know. I'll try that and see if it clears up. It hasn't launched for a good half hour now but was doing it repeatedly earlier.
1P_Ben
1Password Team
4 years ago
Hi @kleenkreativ

In all cases so far either a restart of the Mac has resolved the issue, or we have not heard back from the customer.

Ben
Former Member
4 years ago
Hello all! Has there been any kind of resolution on this? I've seen this issue happen previously, and now it's started happening again with the current version (7.9.3) on macOS Monterey 12.3. Thankfully, it's unobtrusive and just kind of annoying, more than anything.
1P_Dave
Moderator
4 years ago
@UFGators

Thank you for the diagnostic report. I see that my colleague has responded to you over email and I recommend continuing the conversation there. 🙂

ref: AJZ-18652-469

@bocciaman

It's not clear to me whether you're experiencing the same issues as other posters in this thread because the symptoms sound a little different. Are you using both 1Password 7 for Mac and the new 1Password for Safari web extension? Can you tell me a little more about what you're seeing when you use Safari?
Former Member
4 years ago
Here is the Support ID number: [#AJZ-18652-469]. Thanks!
Former Member
4 years ago
This just happened to in while using Safari, I had to stop using Safari and it 1Password for Safari extension. I quickly had to move over to Firefox instead. Is there a Safari Browser fix coming soon?
1P_Dave
Moderator
4 years ago
@UFGators

I'm sorry to hear that you're running into the same issue. I'd like to also ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/125312/1password-app-keeps-opening-randomly

Your forum username: UFGators

Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!