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okbrown's avatar
okbrown
Occasional Contributor
4 months ago

1Password autofill stopped working in Chrome for Android

Device & Software:

  • Google Pixel 6 (Android version 15)
  • Chrome Browser (version 136.0.7103.125)
  • 1Password app (version 8.10.78)

My Issue:

1Password autofill has completely stopped working in Chrome for Android. No dropdown suggestions appear on any website, and autofill is non-functional.

Update: Other mobile apps effected:

  • myOdeon
  • PayPal
  • Amazon
  • ... Seem anything with form fields.

Steps taken to troubleshoot the issue:

  • Toggled Android's preferred autofill service between Google and 1Password multiple times
  • Uninstalled and reinstalled 1Password app
  • Factory reset device
  • Verified 1Password is set as default autofill service in Android Settings > Passwords & accounts

Still no joy.

Something else of note: Over the past few months, I've noticed 1Password authentication frequently expires without warning. When this happens, autofill silently fails across all apps until I manually open 1Password and re-authenticate. There's no proactive notification or prompt to re-login - I only discover the issue when autofill doesn't work during login attempts.

Is there a known issue with 1Password authentication persistence on Android?.... and has anyone experienced similar silent authentication failures?

As far as I am concerned autofill should work consistently, and if authentication expires, 1Password should proactively prompt for re-authentication rather than silently failing.

49 Replies

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  • Same here, I've noticed both of the issues in the original post. Autofill has stopped working in Chrome, and before that, I noticed that autofill would sometimes not work unless I first launched 1Password and signed in again.

    When autofilling, sometimes the login items appear, but tapping on them doesn't do anything. Other times, the login items don't appear at all. This is true when the items appear in the keyboard suggestions and also when they appear below the input fields.

    To fix the autofill issue, I tried switching autofill on and off again in Android and in Chrome. I tried switching to autofill below fields, in case Gboard was the issue. None of these things have helped.

    Autofill has always been a little unreliable, but now it seems completely broken.

    • Google Pixel 7 (Android 15)
    • Google Chrome (version 137.0.7151.72)
    • Gboard keyboard (version 15.3.10.745389837-release-arm64-v8a
      com.google.android.inputmethod.latin)
    • 1Password for Android (version 8.10.78)
  • bpenguin's avatar
    bpenguin
    New Contributor

    Having the same issue on Samsung Galaxy S23+, Chrome 137.0.7151.72, Android 15. Additionally, when I click auto fill, it does sometimes bring up the 1password prompt in the suggestion bar but, when pressed, does nothing.

  • okbrown's avatar
    okbrown
    Occasional Contributor

    I've identified the root cause of my 1Password autofill issues with both Chrome browser and native Android apps.

    1Password integrates with Android's keyboard "Suggestion Strip" (found in Text Correction settings) to display relevant login items for the current app or browser page. If this feature is disabled or not functioning properly, 1Password's autofill suggestions won't appear.

    For anyone experiencing similar autofill problems, check that your keyboard's suggestion strip is enabled in your Text Correction settings - this appears to be the integration point 1Password relies on for Android autofill functionality.

    For Google Pixel users: when your keyboard is activated, press the cog or long press "," and select, then select "Text Correction", Enable "Show suggestion strip".

    IMHO, the "Suggestion strip" isn't an ideal technical solution for a paid application. While it's admittedly a clever workaround, it feels more like a hack than a properly engineered feature.

    What's concerning is that it seems the development team didn't consider users who prefer not to rely on automated keyboard assistance. For those of us who find auto-correct intrusive enough, auto-suggest just compounds the frustration by trying to do our thinking for us.

    More importantly, this approach still doesn't address the core issue - the removal of the original dropdown suggestion list that many users depended on. We're essentially getting a band-aid solution instead of restoring functionality that worked well.

    As someone with a software development background, I have to say this implementation is disappointing. It feels like a quick fix rather than the thoughtful product decision a paid application deserves.

    Regards.

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager

      Hi okbrown​​, thanks for following up and sharing what worked for you. nspeaks​, decaturmamaof2​ let us know if the same works for you.

      IMHO, the "Suggestion strip" isn't an ideal technical solution for a paid application.

      I appreciate your feedback here. 1Password for Android offers the option to set Autofill prompts above supported keyboards (in the suggestion strip as you noted), or below fields. I personally prefer it in the suggest strip because I find it's easy for me to access when using my phone one-handed. I definitely get that others may have different preferences or needs for this though! 

      If the suggestion strip is disabled, if you're using a physical keyboard, or similar, prompts should default to below fields. However, there may be some situations where the device doesn't send the appropriate information about the keyboard to 1Password, or where 1Password doesn't pick up this information.  

      If your preference is for prompts to appear below fields, I would recommend setting this manually for more consistent behavior. You can do so from Settings > Autofill > Display Autofill Prompts > Below the fields they relate to. After selecting the setting, restart 1Password. 

      Let us know if there's anything we can help with, and thanks again!

      • decaturmamaof2's avatar
        decaturmamaof2
        New Contributor

        When I set it to "appear above fields" on my Pixel 9, NOTHING happens at all, so this option is not helpful.

  • okbrown's avatar
    okbrown
    Occasional Contributor

    First suggestion from support was:

    1. Open your Chrome browser
    2. Tap the three dots in the top right, then tap "Settings > Autofill Options"
    3. Tap "Autofill using Google", then tap "Restart Chrome" in the popup that appears
    4. Open a website you were previously having filling issues and test it there

    Worked for one attempt, then went back to being non-functional straight after. 

    Second suggestion was:

    1. Open and unlock the 1Password for Android app
    2. Tap the account/collection icon in the top right
    3. Tap Settings > Security
    4. Tap Lock mobile app on exit then select a longer time such as 15 minutes
    5. Toggle Lock mobile app when device locks off

    Had no effect whats so ever. 

    If Google has changed how their mobile OS allows for third party apps to autofill on their browser and native apps, then I hope they haven't locked them out or at least provided documentation on how to update 1password to reflect the changes. 

    This behaviour has slowly started to appear over the last month or so. Therefore I'm going give this another month to be resolved and if it persists I will be investigating alternatives and requesting a partial refund. Switching between apps to login is not nice experience and definitely not what I paid for. 

    (Sidenote: I have an old Pixel 4 I'm gonna test on)

  • nspeaks's avatar
    nspeaks
    New Contributor

    Same with me. I have set 1P as preferred autofill in android settings and using the Google chrome settings for third party autofill and yet it doesn't work.

    Chrome 136 Stable
    1Password 8.10.80-22 Beta

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator

      decaturmamaof2​ 

      I'm sorry that you're also running into a filling issue on your Android device. I see that you're already in contact with my colleagues over email and they've identified a possible known issue in your case, please continue the conversation there. 

      -Dave

       

    • scerwin's avatar
      scerwin
      New Contributor

      Same here: 1P has completely stopped auto-filling on Chrome for Android. 

      Following one of the suggestions on this thread, I disabled the suggestion strip. This indeed caused 1P to revert to its old behavior of displaying matches in a popup. But clicking the choices now fails to fill in the field at all. 

      1P on Android is broken. Please fix it.

      • Google Pixel 7a (Android version 15)
      • Chrome Browser (version 137.0.7151.72)
      • 1Password app (version 8.10.78)

       

       

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator

        scerwin​ 

        Thank you for reaching out and I'm sorry for the inconvenience. I see that you opened a support ticket via email and that my colleagues were also able to identify a known issue in your case and our development team is investigating. If you have any other questions then reply to the last email that you received from my colleague. 

        -Dave 

        ref:ZBH-35966-754