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Weldawadyathink
New Contributor
4 months ago
Solved

1Password cannot sync with Orange France mobile data

This is a very weird issue I found just recently. Whenever I am using Orange France mobile data, the 1Password app fails to sync and says it is offline. If I use a different wifi network, it syncs ju...
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1P_Dave's avatar
1P_Dave
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4 months ago

Hello Weldawadyathink! 👋

I'm sorry that you're seeing an offline message in the 1Password app on certain networks. Our infrastructure team deployed improvements to our network handling earlier today, can you lock and then unlock 1Password and let me know if you still see the same issue? 

If you do still see the same issue then please let me know and the team and I can investigate further. 

-Dave

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Whenever I am using Orange France mobile data, the 1Password app fails to sync and says it is offline. If I use a different wifi network, it syncs ju...","body@stringLength":"337","rawBody":"

This is a very weird issue I found just recently. Whenever I am using Orange France mobile data, the 1Password app fails to sync and says it is offline. If I use a different wifi network, it syncs just fine. I can also replicate the error on my laptop by tethering to my phone. When tethering, the desktop app fails to sync. 

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This is a very weird issue I found just recently. Whenever I am using Orange France mobile data, the 1Password app fails to sync and says it is offline. If I use a different wifi network, it syncs just fine. I can also replicate the error on my laptop by tethering to my phone. When tethering, the desktop app fails to sync. 

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Hello Weldawadyathink! 👋

\n

I'm sorry that you're seeing an offline message in the 1Password app on certain networks. Our infrastructure team deployed improvements to our network handling earlier today, can you lock and then unlock 1Password and let me know if you still see the same issue? 

\n

If you do still see the same issue then please let me know and the team and I can investigate further. 

\n

-Dave

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Hello ! 👋

\n

I'm sorry that you're seeing an offline message in the 1Password app on certain networks. Our infrastructure team deployed improvements to our network handling earlier today, can you lock and then unlock 1Password and let me know if you still see the same issue? 

\n

If you do still see the same issue then please let me know and the team and I can investigate further. 

\n

-Dave

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