Forum Discussion

pdome's avatar
pdome
New Contributor
2 years ago

1password desktop windows app does not launch / open

I am re-opening a discussion that has been closed, since I am experiencing the same problem: since a few weeks, the desktop app in my Windows 11 environment (PC) launches sporadically, i.e. most of times it does not launch when clicking on its icon.
The only workaround that I found was to re-execute the installation file, which would result into the immediate launch of the app (ie the same way as double-clicking on its icon).

I don't have the same issue on my Mac environment.

Did anything change in a recent update?

1Password Version: 8.10.45.2
Extension Version: Not Provided
OS Version: windows 11 23H2
Browser: Not Provided

windows

12 Replies

  • robcourtney's avatar
    robcourtney
    New Contributor
    10 months ago

    FWIW I am having the same problem on Windows 11. The search bar shortcut works, the browser extension works, but the main window won’t open no matter what I do. I am about to try reinstalling. This is on 1Password 8.10.56.

    Edition Windows 11 Pro
    Version 23H2
    Installed on ‎9/‎28/‎2022
    OS build 22631.4602
    Experience Windows Feature Experience Pack 1000.22700.1055.0

    Thank you!

    EDIT: I submitted my diagnostics, the ticket # is JJM-11791-151

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      5 months ago

      I'm sorry that I missed your reply, I do see that my colleague replied to your email back in December. If you're still running into trouble then please reply to that email and the team can help further. 

      -Dave

  • Staplehorse's avatar
    Staplehorse
    Occasional Contributor
    10 months ago

    I often see the same problem, reliably after I let 1Password restart after it updates itself. I usually launch it from the Start menu to use it but no app window appears. If I open Task Manager (Processes tab, Background processes section) and kill the 1Password process with the black and white icon (there's usually one like this, the others are color), then relaunching it succeeds.

    This started happening in the last month or two.

    Details
    * Windows 10 Version 10.0.19045.5247
    * 1Password 8.10.56
    * have 1Password extensions installed in Brave, Firefox, Chrome.

    • Staplehorse's avatar
      Staplehorse
      Occasional Contributor
      5 months ago

      This is no longer a problem in the last week or two. Now using version 8.10.75.

      Update for workaround above: Instead of using Task Manager I can instead right-click on the 1Password icon in the system tray, choose Quit. After that I can launch the program normally.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        Staplehorse​ 

        Thank you for the update! Just to clarify, are you still seeing an issue that you need to use the workaround for? Or do you not need the workaround anymore and everything is now working? 

        -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    pdome

    Thank you for posting the Support ID, one of my colleagues will send you a reply over email as soon as possible. Please continue the conversation there.

    -Dave

    ref: TJV-56137-615

  • pdome's avatar
    pdome
    New Contributor
    2 years ago

    Hi Dave, here is the Support ID number: TJV-56137-615

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    pdome

    Thanks for answering those questions. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • pdome's avatar
    pdome
    New Contributor
    2 years ago

    Hi Dave,

    Here are the responses to your questions, in order:

    1. no error message, nothing happens
    2. opening from an app icon in the task bar. I also tried from the Start menu (where all apps are) and the same happens.
    3. I will need to test this since today, it opened properly (which is becoming less and less). Today I can see the little icon in that section.
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello pdome! 👋

    I'm sorry that 1Password for Windows isn't launching correctly. So that I can better understand the situation, can you tell me the following:

    1. When 1Password fails to open, do you see an error message of any sort? Or does nothing happen?
    2. How are you opening 1Password? From an app icon in the taskbar? From the desktop? From inside of a browser?
    3. When 1Password fails to open, do you see the 1Password icon if you click here:

    I look forward to hearing from you.

    -Dave