Forum Discussion

New Contributor

12 days ago

1password.eu browser session loged out after 10 minutes

I use 1Password.eu at work in the browser, In the settings, I put the Auto-Lock timeout to 300 min. However, I have to re-login after 10 Minuntes. every time. I tried in both Chrome and Edge. the problem is well known and has existed for some time, but has not yet been solved.

discussion

windows

3 Replies

1P_Dave
Moderator
8 days ago
Hello i_idris! 👋

I'm sorry that 1Password is locking sooner than expected. It does sound like you're running into a known issue that our development team is currently investigating but I'd like to ask a few questions so that I can confirm that the issue that you're seeing matches the issue that we're investigating:

Can you post a screenshot of the message that you see when 1Password locks?

Do you have 1Password in the browser (the browser extension) installed in the affected browser?

I look forward to hearing from you.

-Dave
- i_idris
  New Contributor
  7 days ago
  Hi Dave,
  1: translation: Session ends after 10 minutes of inactivity
  2: Yes, i have installed the browser extension in the affected browser Firefox
  - 1P_Dave
    Moderator
    6 days ago
    i_idris
    
    Thank you for the screenshots and additional details. It sounds like you're running into a known issue, where sessions for 1Password.com can expire earlier than your auto-lock settings, that our development team is currently investigating. However, the error message that you're seeing is different from what I would expect you to see.
    
    So that our team can investigate further, please send an email to support@1Password.com along with a link to this thread.
    
    -Dave
    
    #30090

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1password.eu browser session loged out after 10 minutes","moderationData":{"__ref":"ModerationData:moderation_data:155220"},"body":"

Hello i_idris! 👋

I'm sorry that 1Password is locking sooner than expected. It does sound like you're running into a known issue that our development team is currently investigating but I'd like to ask a few questions so that I can confirm that the issue that you're seeing matches the issue that we're investigating:

Can you post a screenshot of the message that you see when 1Password locks?
Do you have 1Password in the browser (the browser extension) installed in the affected browser?

I look forward to hearing from you.

-Dave

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Hi Dave,

1: translation: Session ends after 10 minutes of inactivity

2: Yes, i have installed the browser extension in the affected browser Firefox

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i_idris

Thank you for the screenshots and additional details. It sounds like you're running into a known issue, where sessions for 1Password.com can expire earlier than your auto-lock settings, that our development team is currently investigating. However, the error message that you're seeing is different from what I would expect you to see.

So that our team can investigate further, please send an email to support@1Password.com along with a link to this thread.

-Dave

#30090

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