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i_idris's avatar
i_idris
New Contributor
26 days ago

1password.eu browser session loged out after 10 minutes

I use 1Password.eu at work in the browser, In the settings, I put the Auto-Lock timeout to 300 min. However, I have to re-login after 10 Minuntes. every time. I tried in both Chrome and Edge. the problem is well known and has existed for some time, but has not yet been solved. 

 

discussion
windows

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    22 days ago

    Hello i_idris​! 👋

    I'm sorry that 1Password is locking sooner than expected. It does sound like you're running into a known issue that our development team is currently investigating but I'd like to ask a few questions so that I can confirm that the issue that you're seeing matches the issue that we're investigating: 

    1. Can you post a screenshot of the message that you see when 1Password locks?
    2. Do you have 1Password in the browser (the browser extension) installed in the affected browser? 


    I look forward to hearing from you.

    -Dave

    • i_idris's avatar
      i_idris
      New Contributor
      21 days ago

      Hi Dave, 

      1: translation: Session ends after 10 minutes of inactivity

      2: Yes, i have installed the browser extension in the affected browser Firefox

       

       

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        20 days ago

        i_idris​ 

        Thank you for the screenshots and additional details. It sounds like you're running into a known issue, where sessions for 1Password.com can expire earlier than your auto-lock settings, that our development team is currently investigating. However, the error message that you're seeing is different from what I would expect you to see. 

        So that our team can investigate further, please send an email to support@1Password.com along with a link to this thread.     

        -Dave

        #30090