1Password Families for Mac will no longer Auto-fill in Safari

@whydavewhy Sounds good. We're always happy to help.

Will do. Thanks.

Hey @whydavewhy, that is so strange, but it is good to hear that things are working better now in Safari. Please keep an eye on things for the next week or two. If the database termination notification appears again, please let us know!

UPDATE!

Hi again Steph,

FYI: A few days ago, I opened the Apple Disk Utility app, and ran ‘First Aid’ on my hard drive, then re-booted; so far, I have not seen the "The database was terminated" error pop-up when using Safari. Also, I have no problem logging-in to any of my websites anymore, including the ones which were originally giving me problems (Certified Federal Credit Union and Apple Support Communities). So it must have just been a glitch. Thanks again.

David

OK, the 1Password “The database was terminated” error message just popped up, after I submitted a question to a company via their website; so this is a recurring, annoying problem, and it is not related to me clearing my Safari search history, because I have not done that today. So far, the pop-up intermittently appears when I close Safari, when I close a webpage, when I bookmark a website, and when I submit a question on a website.

Additional problem: “The database was terminated” error message is now popping up intermittently today when I bookmark a webpage in Safari. It happened 3 times so far when I was saving bookmarks (not every time, though). However, I just tried saving a bunch of bookmarks, to reproduce the problem, and it won't happen now. This is really getting annoying.

Hi Steph,

Thanks for your detailed response! Here are the answers to your questions…

• As for Certified Federal Credit Union, it seems strange that you are able to fill your credentials in Chrome but not in Safari. (Actually, it would make perfect sense ...if Keychain was indeed causing a conflict... since Safari has the Keychain feature, and Chrome does not. The reason I hesitate to disable Keychain, is that it sometimes works faster than using the 1Password icon, and in the rare case where 1Password does not auto-fill, Keychain often does. But the reason I posted about this problem, was that Keychain never caused any conflicts on my computer, until the latest update, and more importantly, my wife has the exact same computer model, software versions, and settings as I do - with Keychain enabled - yet she has no conflicts whatsoever; everything auto-fills perfectly on her Mac in Safari. So my problem either has something to do with a setting that I may have missed, or something being corrupted; not a conflict between Keychain and 1Password.)

• Can you confirm it is just this specific website you are having trouble with in Safari? Are there any others? (I posted earlier on 6/12/23 that, “… the 1Password icons also do not work when trying to log-in to the 1Password Support Communities website.” So yes, the problem does occur on other websites besides the Certified Federal Credit Union one.)

• I'm not sure if the issue you are referring to from the 'What's new' section is relevant to this one as this seems to be more website specific. You may no longer be able to see this update here because once you have read it it has now been dismissed. (In fact, the “What’s New” list does NOT disappear; it is always available. Only the line, "Fixed an issue that could cause nothing to happen when clicking an in-page password suggestion” disappeared, which is strange.)

• I’d like to provide some detail on the message you are seeing in Safari. When you clear Safari’s history, or other settings in the browser it may trigger the error message as you have seen. In Safari, the indexedDB data of 1Password for Safari, which contains all the settings and processes to establish 1Password’s functionality, also gets wiped out when Safari clears cache/history. This behaviour can also happen it you have “Block all cookies” enabled under Safari’s Settings > Privacy tab. (The reason I posted about the “The database was terminated” error message in Safari, was that it only recently started appearing, despite the fact that I have not changed any of my Safari settings. I often clear my Safari search history, and still the error message has not appeared until recently. I also do not have “Block all cookies” enabled in Safari, which you said could cause the problem. So why would clearing Safari search history suddenly start causing this error message, when it never did in the past? It creates a confusing and usually unnecessary pop-up for the user, and if you have to restart your browser and sign-in to your 1Password account again, that was never necessary in previous updates. Isn’t this something that should be addressed in a new update?)

Thanks again,

David

Hey @whydavewhy,

Thank you for providing all of this information, I will do my best to cover it all.

Firstly, I would recommend disabling Safari's Keychain as it is not necessary if you are using 1Password and can cause interference. Here's how: Turn off the built-in password manager in your browser.

As for Certified Federal Credit Union, it seems strange that you are able to fill your credentials in Chrome but not in Safari. I have done some testing and I'm having a hard time replicating the behaviour you are seeing. Can you confirm it is just this specific website you are having trouble with in Safari? Are there any others?

I'm not sure if the issue you are referring to from the 'What's new' section is relevant to this one as this seems to be more website specific. You may no longer be able to see this update here because once you have read it it has now been dismissed.

I’d like to provide some detail on the message you are seeing in Safari. When you clear Safari’s history, or other settings in the browser it may trigger the error message as you have seen. In Safari, the indexedDB data of 1Password for Safari, which contains all the settings and processes to establish 1Password’s functionality, also gets wiped out when Safari clears cache/history. This behaviour can also happen it you have “Block all cookies” enabled under Safari’s Settings > Privacy tab.

You should be able to close this tab and continue working as usual, you can find out more information on this message here: If you see "The 1Password browser extension needed to restart".

I hope the above helps.

Update: I just discovered that on my computer, the 1Password icons also do not work when trying to log-in to the 1Password Support Communities website (https://1password.community/entry/signin?Target=?Target=), so this problem affects multiple websites; not just the Certified Federal Credit Union website. This works fine on my wife's computer, however.

My 1Password toolbar icon (1Password for Safari) is version 2.11.0.