Forum Discussion
2 Replies
- Alvin_L_1P
1Password Team
Hey @Striatum2k :
I've located the diagnostics report you sent us, and have sent out a reply. Thanks so much!
Alvin
ref: NBH-56552-398
- 1P_PeterG
Community Manager
Hi @Striatum2k, sorry you've encountered this connection issue with 1Password.
This is definitely something we'll want to check out in-depth to learn how we can best provide help. For that reason, I'll ask you to contact us at support@1Password.com with the following:
- Include in the message a link to this discussion
- Your forum username
- A diagnostic report from your 1Password for Mac app on that device. You can get this by selecting in your menu bar: 1Password > Preferences and then Advanced > Send Diagnostics.
That will generate a diagnostics file. Attach that to your message to us, and we'll go through the data and let you know what turns up. We'll look forward to helping you get up and running!