Forum Discussion

Reom's avatar
Reom
New Contributor
1 day ago

1Password for Windows - TPM Unlock Broken

Problem:

After booting up my PC, and open 1Password, I cannot log in with windows hello.

This problem started one day randomly. Probably after 1Password updated itself.

Here's the list of things I've tried:

  • Toggling the option on/off. 
  • Restarting my device
  • Restarting 1Passsword
  • Disabling autoboot after login, restarted device, manually opened 1password
  • Reinstalling 1Password
  • Changing to 1Password Nightly

This is a similar thread to:

Windows 11 TPM unlock issues | 1Password Community

but my case couldn't be solved with potential solutions on the original post, which is why i am posting a new one here.

after booting up
windows

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 hours ago

    Hello Reom​! 👋

    I'm sorry that you're unable to unlock 1Password using Windows Hello after you start your Windows PC. I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-for-windows---tpm-unlock-broken/168139
    • Your forum username: Reom


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave