Forum Discussion

TrungTang's avatar
TrungTang
New Contributor
3 months ago

1Password for Windows unexpectedly asked for my Secret Key

Thank you ​for opening this thread. I’d like to report that I’m experiencing the same issue. As of yesterday evening, I was able to sign in to 1Password and everything worked normally. However, thi...
windows
TrungTang's avatar
TrungTang
New Contributor
3 months ago

Hi 1P_Dave​ , 

I was prompted to enter my Secret Key when using 1Password in Microsoft Edge. I don’t have the 1Password desktop app installed on my laptop.

I believe this happened because my browser data was unexpectedly cleared. This has occurred once before: all my active sessions (Google Mail, GitHub, etc.) were cleared, but I was still able to access 1Password without being asked for the Secret Key.

This time, however, only my Google session was cleared while my GitHub session remained active, yet 1Password still required the Secret Key.

In any case, this is a good lesson for me to securely back up the 1Password Emergency Kit to avoid this situation in the future.

Thank you.

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 months ago

Hi TrungTang​, thanks for sharing these details!

It does sound as if this was caused by your browser data being cleared. Having a securely stored copy of your Emergency Kit is definitely a good idea in case this happens again in future.

Let us know if you have any other questions!