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Forum Discussion
1Password tries to save a passkey when I did not initiate the process
Windows 11 Firefox 138.0.4 1Password Firefox Extension version: 8.10.81.1 1Password for Windows 8.10.80 81080023, on PRODUCTION channel It has happened on multiple Firefox versions (it gets updat...
1P_Dave
Moderator
ModeratorHello PrinceZuko! 👋
I'm sorry that you're seeing an unexpected passkey prompt when visiting an Amazon page. So that I can look into this further, I'd like to ask you to create a diagnostics report from 1Password in your browser the next time that the issue occurs:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-tries-to-save-a-passkey-when-i-did-not-initiate-the-process/158410
- Your forum username: PrinceZuko
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
#34328
https://support.1password.com/diagnostics/#in-the-1password-browser-extension
The ability to generate a diagnostic report for 1Password for Firefox is currently unavailable. https://support.1password.com/cs/extension-console-log/ to 1Password support if you’re having trouble with 1Password for Firefox.
Firefox doesn't have the ability. I guess I can try it on chrome ever so often and try and get a diag report. But if the issue is Firefox specific, not sure how that will help.
- 1P_Dave
Thanks for the reply. A console log for 1Password from Firefox will provide similar information to a diagnostics report from another browser, you can follow the instructions for Firefox on the page that I linked to or use this direct link:
Let me know if you run into any issues.-Dave
derp on my part. didn't click on the link within the help message, my bad
