Forum Discussion

PrinceZuko's avatar
PrinceZuko
New Contributor
6 months ago

1Password tries to save a passkey when I did not initiate the process

Windows 11 Firefox 138.0.4 1Password Firefox Extension version: 8.10.81.1 1Password for Windows 8.10.80 81080023, on PRODUCTION channel It has happened on multiple Firefox versions (it gets updat...
browser extension
passkeys
windows
PrinceZuko's avatar
PrinceZuko
New Contributor
6 months ago

https://support.1password.com/diagnostics/#in-the-1password-browser-extension

The ability to generate a diagnostic report for 1Password for Firefox is currently unavailable. https://support.1password.com/cs/extension-console-log/ to 1Password support if you’re having trouble with 1Password for Firefox.

Firefox doesn't have the ability.  I guess I can try it on chrome ever so often and try and get a diag report.  But if the issue is Firefox specific, not sure how that will help.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

PrinceZuko​ 

Thanks for the reply. A console log for 1Password from Firefox will provide similar information to a diagnostics report from another browser, you can follow the instructions for Firefox on the page that I linked to or use this direct link: 


Let me know if you run into any issues. 

-Dave

  • PrinceZuko's avatar
    PrinceZuko
    New Contributor
    6 months ago

    derp on my part.  didn't click on the link within the help message, my bad

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      No worries! The team and I will keep an eye out for your email.

      -Dave

      • PrinceZuko's avatar
        PrinceZuko
        New Contributor
        6 months ago

        Support ID: XML-42265-819

        Came up quicker than usual this time.

        I will say though, the message popped up.  But I didn't close it this time.  Closing it usually pops up the Windows Security message.  (I was going through process of getting ready to save the console debug.

        When I got back to the window in Firefox, it said there was a problem with 1Password (in red).  I closed it, and nothing happened (no Windows Security Message). 

        Next time I will be sure to go through with the whole process as usual before saving the debug log.