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Forum Discussion
Former Member
3 years ago1Password was unable to complete installation - Windows 10
Error message with new installation - Windows 10:
"1Password was unable to complete installation and will roll back any changes."
I have searched this community but cannot find a fix for my situ...
ag_mike_d
1Password Team
3 years agoGood morning @JoeRobens,
I'm sorry for the continued troubles with the installation of 1Password 8 for Windows. As a next step, I would suggest trying to temporarily disable any antivirus/antimalware software, restarting your machine, then attempting to install 1Password 8 again.
If the troubles persist, I'd like to ask you to send us some 1Password logs from your Windows device. Here's how to do that:
1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\1Password\logs\
1. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.
1. Then, attach that zip file to an email message addressed to support+forum@1password.com
.
With your email please include:
* A link to this thread: https://1password.community/discussion/137534/1password-was-unable-to-complete-installation-windows-10
* Your forum username: JoeRobens
beirne - could you please try the same steps noted above with any antivirus/antimalware software and reboot your device before trying to reinstall 1Password 8? If you're still having troubles we'd like to you continue the conversation you mentioned with with our support team through the email you mentioned. Thanks!