Trying to open 1PW in Safari results in the window displaying "Loading" for 30 or 30 seconds, then displays "Enter your password". If I open the 1PW application from the menubar, the app opens properly, unlocking via Apple Watch.
With 1PW application unlocked, I am still getting this same symptom...1PW in Safari refusing to unlock normally. Restarting Safari does not help. Toggling the extension on and off does not help.
[screenshot removed by moderator to protect PII]
1Password Version: 8.7.0 Extension Version: 2.3.1 OS Version: 12.3
Thank you for reporting this situation. The next time this happens please note the time, and then gather a diagnostic report from the 1Password desktop app and a console log from your web browser. The diagnostic report can be generated from 1Password > Preferences > Advanced > Send Diagnostics. Instructions for gathering the console log can be found here.
Attach the diagnostics and console log to an email message addressed to support+forum@1password.com. With your email please include:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Armed with that information we should be able to compare what the browser extension was doing with what the desktop app was doing, and figure out why the two weren't communicating with each other. Thanks very much!
Hopefully someone from support will finally chime in here! a few minutes after I posted my issue, it finally resolved itself. But this is not something you can ignore
This also happens on my MBP 16" 2019. Also if I keep clicking on the 1password icon in safari it might say loading for 3 times in a row and then magically it works on the 4th time just to keep going back to loading on the 5th and 6th time etc.
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8.10.8 stops immediately after start at login on Mac M1/M2","id":"message:30100","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:30100","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:17129"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:30100"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:30100"},"body":"
Hi,
\n\n
I'm using 1Pw since march and autostart at login worked earlier on both of my Macbook Pros (M1 and M2).
\n\n
Steps to reproduce: \n* I start my Macbook and log in (doesn't matter which of them) \n* The 1Pw icon appears in the menu bar \n* a few seconds after the start, the 1Pw icon disappears from the menu bar
\n\n
When I start 1Pw manually then, it runs as usual.
\n\n
Start at login is checked in the 1Pw settings. \nKeep 1Pw in the menu bar is checked in the 1Pw settings.
\n\n
What I've done since it worked and now: \n* added a personal family account additional to my company account \n* activated 2FA to my 1Pw accounts (both) \n* maybe an update take place (hadn't noticed one)
\n\n
At the logs, I see this message: \nnotify-rs fsevents loop(ThreadId(19)) [1P:op-app/src/app.rs:456] Application binary and/or it's directory was moved or replaced, exiting.
\n\n
I've already reinstalled 1Pw but that didn't help.
\n\n
What can I do to get start at login reliable working again?
\n\n\n\n
1Password Version: 8.10.8 \nExtension Version: Not Provided \nOS Version: macOS 13.4.1 \nBrowser: Not Provided
","body@stringLength":"1246","rawBody":"
Hi,
\n\n
I'm using 1Pw since march and autostart at login worked earlier on both of my Macbook Pros (M1 and M2).
\n\n
Steps to reproduce: \n* I start my Macbook and log in (doesn't matter which of them) \n* The 1Pw icon appears in the menu bar \n* a few seconds after the start, the 1Pw icon disappears from the menu bar
\n\n
When I start 1Pw manually then, it runs as usual.
\n\n
Start at login is checked in the 1Pw settings. \nKeep 1Pw in the menu bar is checked in the 1Pw settings.
\n\n
What I've done since it worked and now: \n* added a personal family account additional to my company account \n* activated 2FA to my 1Pw accounts (both) \n* maybe an update take place (hadn't noticed one)
\n\n
At the logs, I see this message: \nnotify-rs fsevents loop(ThreadId(19)) [1P:op-app/src/app.rs:456] Application binary and/or it's directory was moved or replaced, exiting.
\n\n
I've already reinstalled 1Pw but that didn't help.
\n\n
What can I do to get start at login reliable working again?
\n\n\n\n
1Password Version: 8.10.8 \nExtension Version: Not Provided \nOS Version: macOS 13.4.1 \nBrowser: Not Provided
\n","kudosSumWeight":0,"postTime":"2023-07-10T23:53:22.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:30100_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":347},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...pplication binary and/or it's directory was moved or replaced, exiting. \n\n I've already reinstalled 1Pw but that didn't help. \n\n What can I do to get start at login reliable working again? \n\n \n\n 1Password...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDExMQ","node":{"__ref":"ForumReplyMessage:message:30111"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDExMA","node":{"__ref":"ForumReplyMessage:message:30110"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDEwOQ","node":{"__ref":"ForumReplyMessage:message:30109"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDEwOA","node":{"__ref":"ForumReplyMessage:message:30108"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDEwNw","node":{"__ref":"ForumReplyMessage:message:30107"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDEwNg","node":{"__ref":"ForumReplyMessage:message:30106"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDEwNQ","node":{"__ref":"ForumReplyMessage:message:30105"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDEwNA","node":{"__ref":"ForumReplyMessage:message:30104"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDEwMw","node":{"__ref":"ForumReplyMessage:message:30103"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDEwMg","node":{"__ref":"ForumReplyMessage:message:30102"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMDExMSwzMDEwMg","hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:30100":{"__typename":"Conversation","id":"conversation:30100","solved":false,"topic":{"__ref":"ForumTopicMessage:message:30100"},"lastPostingActivityTime":"2023-09-05T09:32:50.000-07:00","lastPostTime":"2023-09-05T09:32:50.000-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:30100":{"__typename":"ModerationData","id":"moderation_data:30100","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:30100_1":{"__typename":"Revision","id":"revision:30100_1","lastEditTime":"2023-07-10T23:53:22.000-07:00"},"CachedAsset:theme:customTheme1-1752756450229":{"__typename":"CachedAsset","id":"theme:customTheme1-1752756450229","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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1Pw 8.10.8 stops immediately after start at login on Mac M1/M2","moderationData":{"__ref":"ModerationData:moderation_data:30111"},"body":"
I'm happy to hear that the issue is resolved for you. 🙂
\n\n
-Dave
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Solved.
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I don't think the team will need it but if they should you'll be the first one I ask. :) By the way it's nice to see you around, or maybe it's just me who's been behind the scenes and not in the community lol.
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I'm seeing this as well.
\n\n
1P_Dave, let me know if you'd like me to email a diagnostics report.
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I'm hopeful that a fix will be made available in a future update. For now, as a workaround, if you open 1Password manually after starting your Mac then the app will continue to run until the next time that you restart your Mac.
\n\n
-Dave
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Thanks Dave. Sorry, I realized that after hunting through many threads. I’m sure it’ll be fixed in the next release.
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Thank you for sending in an email. It sounds like you're being affected by a known issue that our developers are currently tracking and my colleagues over on the email support team will be able to confirm that with you or troubleshoot further if you're encountering a different issue.
\n\n
-Dave
\n\n
ref: dev/core/core#22667 \nref: PFB-24459-816
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I have this problem as well, and haven't changed anything about my setup. I'll send an email to support
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I've located your email and confirm that it has made it to the right team, I'm sorry that you didn't receive an automatic reply. One of my colleagues will send you a reply as soon as they'd finished reviewing your report.
\n\n
-Dave
\n\n
ref: KUQ-12489-131
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Hi, \nI've sent the diagnostics report one hour ago but I didn't got any response \n(Neither in the spam folder) 🤷♂️
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1P_Ben1Password Team
