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Forum Discussion
2FA stops working on various websites
I have 1Password on mobile, browser (FF), and linux. I periodically have an issue where for various websites the 2FA stops working (i.e. the 2FA codes are no longer valid) and I have to file a support request with the service in question in order to restore access. This is, obviously, extremely problematic (and, as a result, I'm moving all my 2FA things off 1Password as it has become so unreliable).
This only started becoming a problem about 1y ago. I've been a 1Password user since 2007 (yes, that long) and never previously experienced this.
Anyone got any idea what's going on?
1Password Version: Not Provided
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11 Replies
Issue seems to be resolved. At least I can confirm that applied within Win11 all combos stated below are now functional…
• Are the codes correct when you copy and paste from the 1Password website?
• Are the codes correct when you copy and paste from the 1Password browser extension?
• Are the codes correct when you copy and paste them from the 1Password desktop app?
• Are the codes correct when 1PW auto-inserts codes?
• Are the codes correct when you copy and enter them from the 1Password IOS app?- 1P_Dave
Moderator
Thank you for those details. So that the team and I can look into this further, please send an email to
support+forum@1Password.comand include a link to this thread.After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
Ah, I missed all the replies here 1P_Dave. I have also checked my time synchronisation and it's pretty exact, and I tried using the code from my mobile phone and it had the same issue, so I don't think that's the problem here. TOTP also worked on several sites, but different sites at different points have "desychronised" or something. Two recent examples come to mind: Digital Ocean and AWS.
I’ve also been hitting this problem for about a year. I tried to add another 2FA app today and the QR code scans just fine, but when I put the OTP code in Amazon tells me it’s invalid. Happens on my MacBook and iPhone. 1Password was also registered as a 2FA app previously but sometime within the last year stopped working. Microsoft Authenticator still works, though.
TOTP works with all other sites, though. At least for me.
E.g Amazon.
No matter whether I let 1PW enter code to OTP field or I copy from 1PW and paste to OTP field, the code is not accepted.
As mentioned only Laptop with Win11 is an issue. An OTP code from my IOS 1PW would be accepted on Laptop.- 1P_Dave
Thank you for the reply. So that I can better understand the situation can you tell me the following:
- On which website is your one-time password from 1Password not being accepted? Are you trying to enter a one-time password to sign into 1Password itself? Or another website?
- What error message do you see when you try to enter your one-time password?
- Are you filling your one-time password from 1Password? Or copying and pasting it?
-Dave
Yes, checked. Time is not an issue it’s insync.
- 1P_Dave
I'm sorry that you're also running into trouble. Have you checked to make sure that time is set correctly on all of your devices using the instructions in my previous post?
-Dave
I'm experiencing same issue. I noticed that only the 1Password apps mobile OTP is accepted on either the mobile itself or on Win11 Chrome.
