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R1's avatar
R1
New Member
7 hours ago

Account Frozen despite active App Store subscription — urgent escalation (Support ID JAX-19591-994)

Hi 1Password team,

 

I need urgent help. My 1Password account is still Frozen even though my App Store subscription is active, and I’ve been stuck for 3 days without a resolution.

 

Support ID: JAX-19591-994

 

Facts:

- App Store shows 1Password Individual Annual is ACTIVE (renews Feb 8, 2027, AED 199.99/year).

- The iOS subscription screen says “You are currently subscribed”.

- My 1Password account on Mac/iPhone remains Frozen and prompts me to renew on 1password.com.

- I already provided all requested screenshots + Apple Order ID / transaction details to Support.

 

Troubleshooting already tried:

- Restore Purchases (iOS)

- onepassword://resetSubscription

- Sign out/in on iPhone and Mac

 

This is blocking my work and I urgently need a human to review and fix the account/subscription linking.“I’m extremely frustrated because this has completely blocked my work.”

Please escalate internally and link my active App Store subscription to my existing 1Password account, then unfreeze it.

 

Thank you.

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1 Reply

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 hours ago

    Hello R1​! 👋

    I'm sorry that your account was unexpectedly frozen. It looks like our support team sent you a reply a few hours ago asking for some additional information which you then provided. I've flagged your support ticket internally, you'll receive another reply soon. Please keep an eye on your inbox. 

    To prevent having the same conversation in two places at once, I've closed this community thread.

    -Dave