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R1's avatar
R1
New Contributor
1 month ago

Account Frozen despite active App Store subscription — urgent escalation (Support ID JAX-19591-994)

Hi 1Password team,   I need urgent help. My 1Password account is still Frozen even though my App Store subscription is active, and I’ve been stuck for 3 days without a resolution.   Support ID: J...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello R1​! 👋

I'm sorry that your account was unexpectedly frozen. It looks like our support team sent you a reply a few hours ago asking for some additional information which you then provided. I've flagged your support ticket internally, you'll receive another reply soon. Please keep an eye on your inbox. 

To prevent having the same conversation in two places at once, I've closed this community thread.

-Dave