Forum Discussion

Former Member's avatar
Former Member
3 years ago

After installation of OS X Ventura, 1Password no longer allowed Touch ID access

In order to restore access, I first restarted the computer (MacBook Air 2019). I then checked in the System Settings to make sure that Touch ID was enabled. I then checked that it was enabled in 1Password. All sliders/boxes were checked appropriately. I next looked up whether any discussions had featured this here, and there appeared to be a consensus that unchecking Touch ID in 1Password, then rechecking the box would bring it back. I unchecked it - and the box greyed out! Back in the discussions here, there was a consensus that turning off all the Touch ID permissions in the computer's system settings and turning them back on would allow me to click the box in 1Password again, but I have done this in all possible permutations and the Touch ID box in 1Password remains greyed out. Any ideas?

1Password Version: 8.9.15
Extension Version: 2.6.0
OS Version: MacOS X 13.1
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=Restoring%20Touch%20ID%20access%20on%20a%20Macbook%20Air%20after%20installation%20of%20OS%20Ventura%2013.1

macos

11 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @alak

    I'm happy to hear that the update resolved the issue for you. 🙂

    -Dave

  • Former Member's avatar
    Former Member
    3 years ago

    with the update it works !

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @alak

    Please make sure you are using 8.9.15 and if not updating should help.

  • Former Member's avatar
    Former Member
    3 years ago

    I didn't submit any report yet

    • I can't unlock 1password extension with Touch ID (using chrome)
    • I CAN unlock 1password app with Touch ID (the option is checked in the prefs)

    And it's super annoying

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Thanks @chalcopis

    We'll be with you as soon as possible.

    ref: EGJ-96572-654

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @alak

    I do not see a report from you. Did you receive a support id. Did you submit one?

  • Former Member's avatar
    Former Member
    3 years ago

    support ID: [#EGJ-96572-654]

  • Former Member's avatar
    Former Member
    3 years ago

    I have a similar issue:
    - I can't unlock 1password extension with Touch ID
    - I CAN unlock 1password app with Touch ID (the option is checked in the prefs)
    - The extension locks itself immediately after I log out of a website (forcing me to open it again and unlock with typed password). This happens irregularly, not sure why.

    I have followed the diagnostic steps and my Support ID number is [#SHH-59178-436].
    Please let me know.
    Thank you!