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Anonymous's avatar
Anonymous
1 month ago

android cell phone won't fill fields that windows pc does fill

I'm trying to send an email to Senator Merkley. His office has a web form to fill out that includes the common identity fields -- name, address, phone, email -- plus some unique ones. On my android p...
android
windows
Anonymous's avatar
Anonymous
1 month ago

I'm on Android version 16, browser is Chrome, and 1Password is version 8.12.21

I haven't noticed this problem before, so I tried the autofill.me form. Everything was filled except the phone field, which remained blank. I filled the form on my pc, and the phone field was populated properly. 

I hope this is helpful.

 

 

 

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
1 month ago

Hi Former Member​, thanks for your reply!

After looking into this, I can see there was a known issue a few months ago where autofill wasn't being offered for certain identity fields in Chrome on Android, including phone number and email address fields. As far as I can tell, this should have since been resolved, so I'm not sure what's going wrong here.

Unfortunately, I'm not able to test this on my end right now as my Android device is currently being repaired. Could you email in to [email protected] so our support team can take a closer look at this?

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/android-cell-phone-wont-fill-fields-that-windows-pc-does-fill/170435
  • Your forum username: jc123

 

You'll receive a reply with a Support ID number. Please post that number here. Thanks!

Issue=FS-2022