Forum Discussion

atooy's avatar
atooy
New Contributor
12 days ago

Android version of 1Password can’t use biometric unlock – always asks for master password

Hello,

I'm using 1Password for Android on a Xiaomi 15 and am experiencing a major issue. Even though I’ve enabled biometric authentication (fingerprint) in the settings and selected "Never confirm with Master Password," the app still forces me to enter my account password every time I open it. It completely ignores the biometric unlock. Switching to "Use device unlock" doesn’t help either – it still only lets me type a password.

Here’s what I’ve tried so far, none of which worked:
- Updated to the latest version from the Play Store (including beta releases).
- Turned biometric unlock off and on again and re-enrolled my fingerprints.
- Cleared the app data and reinstalled.
- Set 1Password’s background management to "Unlimited" in the system settings to ensure it isn’t killed in the background.
- Restarted the phone, reinstalled the app multiple times and re-added the account.

None of these steps solved the problem. On one occasion it randomly started working for a short time, but the issue returned shortly afterwards. It seems to be an official bug. Is there any other workaround? Are the developers aware of this issue, and is there any progress on a fix that I can follow?

Thank you!

android

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    24 hours ago

    Hello atooy​! 👋

    I'm sorry that biometric unlock isn't working with 1Password on your Xiaomi 15 device. We have received other reports, which seem isolated to folks using Xiaomi 15 and certain Motorola devices, of similar behavior. 

    So that I can confirm whether you're running into this known issue, I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

    Send a diagnostics report (Android)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/android-version-of-1password-can%E2%80%99t-use-biometric-unlock-%E2%80%93-always-asks-for-master/161250
    • Your forum username: atooy


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    #31939

    • atooy's avatar
      atooy
      New Contributor
      13 hours ago

      Thanks, Dave!

      I appreciate your quick response and willingness to help. In the meantime, I found a workaround that resolved the issue for me:

       I uninstalled the latest version and installed an older build (“1Password: Password Manager 8.11.0 (120–640dpi)”). Fingerprint unlock worked properly in that version. After setting everything up and confirming it worked, I updated to the latest release via Google Play. The biometric unlock has continued to work normally since then. Hope this helps anyone else running into the same problem.

      Thanks again for your support!

    • atooy's avatar
      atooy
      New Contributor
      13 hours ago

      Thanks, Dave! I appreciate your quick response and willingness to help.

      In the meantime, I found a workaround that resolved the issue for me: I uninstalled the latest version and installed an older build ("1Password: Password Manager 8.11.0 (120-640dpi)"). Fingerprint unlock worked properly in that version. After setting everything up and confirming it worked, I updated to the latest release via Google Play. The biometric unlock has continued to work normally since then.

      Hope this helps anyone else running into the same problem. Thanks again for your support!