App freeze after successfully inputting PIN

gshepherd

I'm sorry that you ran into the same issue. The team will keep an eye out for your diagnostics report when you do send it in.

-Dave

I, too, am experiencing this issue on a Pixel 8. It affects both filling in passwords in apps as well as just trying to unlock 1Password app directly. I have it set up to use my biometrics (fingerprint or face). It'll unlock, but then stay on a gray screen with the 1Password logo across the top.

I'll submit a diagnostic per instructions above the next time it happens (probably later today).

1Password v8.10.32
Pixel 8 / Android 14

Thanks,
Geoff

rborges

I'm sorry that you're also running into the issue, our team is currently investigating. Would you mind sending in a diagnostics report using the steps in my previous post? This will help the team confirm that you're running into the same issue and work on a solution. 🙂

-Dave

I'm experiencing the exact same issue as described by kreek.
It started around 1~2 weeks ago.

I have restarted the phone and reinstalled 1password with no success

1Password Version: 8.10.32
Extension Version: Not Provided
OS Version: Android 14 OxygenOS 14.0 KB2005_14.0.0.600(EX01)
Browser: Chrome 125.0.6422.72

Hello fultonm! and kreek! 👋

I'm sorry that 1Password is intermittently failing to unlock. Our developers are investigating an issue where 1Password for Android stops responding when you unlock the app. Can you restart your Android device and then reproduce the issue on more time. Then, so that I can investigate further, I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145965/app-freeze-after-successfully-inputting-pin
• Your forum username: fultonm
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#29880

https://1password.community/discussion/comment/710319/#Comment_710319

I seem to be experiencing similar issues.

Added comments:

It doesn't just happen in the browser.
It also happens after fingerprint recognition when opening the 1Password app on its own.
Once it happens, I close it and reopen it to authenticate and it works fine.

However, if I try again after some time has passed, the app will not authenticate and move on to the next step.

I am having this problem in almost all situations.

When I click on the UI that appears for autofill input in the browser, it opens the 1Password app as an overlay.

And when I dismiss it with the fingerprint recognition I have set up, the app closes and the input should be in the browser, but the app is stuck.
It doesn't close with the back button, it just scrolls up and down.

I ended up tapping the area outside of the app to close it, and then I tried to autofill again to open the app and authenticate, and then the app closes and the input works fine.

I've saved some logs as this happens frequently (with a video of the issue).

What should I do?

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1Password Version: 8.10.32
Extension Version: Not Provided
OS Version: Android 14(OneUI 6.1)
Browser: Samsung Internet 25.0.13