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Julio860JVL's avatar
Julio860JVL
New Contributor
4 months ago
Solved

Application software program not opening.

I did a few quick searches and I didn't found anything that I could use to help my problem.

This are some of the searches I did.
https://www.1password.community/search?q=application+not+opening
https://www.1password.community/search?q=software+not+opening
https://www.1password.community/search?q=program+not+opening

Why are you creating this discussion?
The 1Password program software application doesn't open.

What I did to try solving the problem on my own?
I uninstalled the program and reinstall it.

Did it fixed the problem?
No.

Which OS is this happening?
Windows 11 Version 24H2 (OS Build 26100.3194)

windows

5 Replies

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  • Julio860JVL's avatar
    Julio860JVL
    New Contributor
    3 months ago

    It's been 14 days after I creating this discussion and the software still doesn't open.

    What is my work around?
    I am using the app in my iPhone.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 months ago

      Hello Julio860JVL! 👋

      I'm sorry that the 1Password for Windows app isn't opening on your PC. We've received reports that hardware acceleration can cause an issue like this, can you try turning it off:

      1. Try to unlock 1Password for Windows and note that the main window doesn't open.
      2. Right-click on the 1Password icon in the taskbar (bottom right of your screen) and select Settings.
      3. Click on Advanced and uncheck the option for Use Hardware Acceleration.


      Then try to open 1Password again. Do you see the same issue? 

      -Dave

      #30261

      • Julio860JVL's avatar
        Julio860JVL
        New Contributor
        3 months ago

        Disabling the Hardware Acceleration didn't work to make the software to open. But I found a work around to open the software.

        Here are the steps that helped me to open the software.
        1. Open the software and it will show in the systray.
        2. Double clicking on it or secondary clicking the icon on the systray and clicking on "Open 1Password" wont work in my case. Because the software doesn't open that way.
        3. Secondary click the icon on the systray and click on "Open Quick Access".
        4. After "Quick Access" have been opened, press "Control + Shift + L" and this will make the software to open.

        It seems the software is having some issues with the locking feature.

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I did a few quick searches and I didn't found anything that I could use to help my problem.

This are some of the searches I did.
https://www.1password.community/search?q=application+not+opening
https://www.1password.community/search?q=software+not+opening
https://www.1password.community/search?q=program+not+opening

Why are you creating this discussion?
The 1Password program software application doesn't open.

What I did to try solving the problem on my own?
I uninstalled the program and reinstall it.

Did it fixed the problem?
No.

Which OS is this happening?
Windows 11 Version 24H2 (OS Build 26100.3194)

","body@stringLength":"1233","rawBody":"

I did a few quick searches and I didn't found anything that I could use to help my problem.

This are some of the searches I did.
https://www.1password.community/search?q=application+not+opening
https://www.1password.community/search?q=software+not+opening
https://www.1password.community/search?q=program+not+opening

Why are you creating this discussion?
The 1Password program software application doesn't open.

What I did to try solving the problem on my own?
I uninstalled the program and reinstall it.

Did it fixed the problem?
No.

Which OS is this happening?
Windows 11 Version 24H2 (OS Build 26100.3194)

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Application software program not opening.","moderationData":{"__ref":"ModerationData:moderation_data:152228"},"body":"

It's been 14 days after I creating this discussion and the software still doesn't open.

What is my work around?
I am using the app in my iPhone.

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Hello Julio860JVL! 👋

\n

I'm sorry that the 1Password for Windows app isn't opening on your PC. We've received reports that hardware acceleration can cause an issue like this, can you try turning it off:

\n
    \n
  1. Try to unlock 1Password for Windows and note that the main window doesn't open.
    2. \n
  2. Right-click on the 1Password icon in the taskbar (bottom right of your screen) and select Settings.
    3. \n
  3. Click on Advanced and uncheck the option for Use Hardware Acceleration.
    4. \n
\n


Then try to open 1Password again. Do you see the same issue? 

\n

-Dave

\n

#30261

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Disabling the Hardware Acceleration didn't work to make the software to open. But I found a work around to open the software.

Here are the steps that helped me to open the software.
1. Open the software and it will show in the systray.
2. Double clicking on it or secondary clicking the icon on the systray and clicking on \"Open 1Password\" wont work in my case. Because the software doesn't open that way.
3. Secondary click the icon on the systray and click on \"Open Quick Access\".
4. After \"Quick Access\" have been opened, press \"Control + Shift + L\" and this will make the software to open.

It seems the software is having some issues with the locking feature.

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The latest release of March 4 2025 has fixed this bug.
https://releases.1password.com/windows/8.10/#changelog

Do you still want me to send the diagnostics to support@1password.com?

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