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Former Member's avatar
Former Member
5 years ago

Autofill popup instant disappears on IOS 15, iPhone/iPad on Chrome, Firefox & Safari...

Hi,

I have iOS 15 on my iPhone 11 Pro Max & iPad Pro 12.9 (Gen 5).
I have 1Password 7.7.8 installed on both devices.
I have Settings>Passwords enabled and set to 1Password only option.
I have Autofill enabled in the 1Password app as well.
The 1Password app works for the most part, I can do everything I would expect, even syncing with Dropbox works.
The problems start when trying to use Autofill in a browser.

Symptoms:
- Option to use Passwords doesn't even show on the username page of eBay or any other login page.
- After manually typing in the email or username and pressing next I finally get the Key icon with Passwords next to it on the onscreen keyboard. This is where the problem starts:
At the first time, when I click on it after a restart of device, the 1Password app is visible and slides up from the bottom of the screen but before we would get to the face ID part, it disappears. Any consequent time the animation doesn't even show anymore, you can see it starts and almost instantly vanishes. I tested and have the same result on Chrome, Firefox and Safari, using both devices and seeing the exact same behavior.

Is this something known? Any suggestions on how to solve this would be great...

1Password Version: 7.7.8
Extension Version: Not Provided
OS Version: iOS 15

ios

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  • Former Member's avatar
    Former Member
    5 years ago

    Apparently I did on the iPad but not on the iPhone. I just sent the emails out from the iPhone just now. I also have a confirmation email on the iPad about sending in the report.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    5 years ago

    Hi @CrashDDL, thanks for getting back to me. Just to confirm, do you have an account configured in the Apple Mail app? Sending diagnostics reports uses the Apple Mail app, and I'm not seeing any emails from you containing any diagnostic information in our system.

    Thanks!

  • Former Member's avatar
    Former Member
    5 years ago

    I just sent Diagnostics from both devices. I got no feedback of any kind so I can only hope it was successful. Please let me know if you don't have it. Thanks.

    I should mention that the 450 might not the exact. I get consistent error with 453 though.

  • Former Member's avatar
    Former Member
    5 years ago

    It is a vault with lots of Secure Notes, each have 3-5 attached pictures. Also some login and app info has attachments.

    I will send Diagnostics from both devices in the next hour.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    5 years ago

    I just created a standalone vault to test with, and had 450 login items each with an attachment. I wasn't able to replicate the issue around AutoFill. With that in mind, I'd like to ask you to create a diagnostics report from your iOS device so I can get some more visibility as to what may be going on:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    5 years ago

    Hi @CrashDDL:

    Thanks for letting us know about this. I'm working on reproducing this now. To confirm, is this a standalone vault with 450 items having attachments, or a 1Password.com vault with 450 documents?

    Thanks!

  • Former Member's avatar
    Former Member
    5 years ago

    After spending way too much time on this, I finally know exactly the cause of this:
    It there are 450 or more attachments in the vaults, be that single or multiple vaults, then the Autofill popup on iOS will fail.
    This can be reproduced successfully. It will work at 449 and fail on anything above.

  • Former Member's avatar
    Former Member
    5 years ago

    So I believe I identified the culprit:
    The error only happens when 3 vaults (not sure if even more makes a difference) are used on the 1Password app on the iOS device.
    I was able to replicate the error every time I added the 3rd Vault.
    I always have Vault 1 as Default and add Vault 2 & 3 to it.
    Vault 1 & 2 works fine. Vault 1 & 3 works fine.
    Adding the 3rd vault in any order brings out the error of disappearing Autofill popup window.
    Both Vault 2 & 3 has many attachments although I doubt that matters here.

  • Former Member's avatar
    Former Member
    5 years ago

    Correction, my 1Password version is 7.8.1m the latest.
    I tested the same version on another iPad in the house and it runs fine on iOS 14.7...