Forum Discussion
[BETA - WIN] Unlock with Device doesn't work
I'm using the 1Password BETA on Windows 11 and I've been trying out the "Unlock with Device" feature since its release. Unfortunately, I've never managed to get it to work. Each time it fails to unlock, I'm prompted for my master password, which makes the whole experience less convenient than just using Windows Hello/TPM on its own.
I haven't seen a lot of discussion about this feature, and the dedicated Reddit thread seems to be quite inactive with little to no feedback or discussion. It's tough to tell if this is a widespread issue or if I'm doing something wrong. I've seen a few others mention similar problems, but I haven't come across any posts from users who have actually gotten it to work consistently.
I'm keen to help get this feature off the ground. Are there any specific troubleshooting steps I can take or logs I can provide that would be helpful for the developers? I'm happy to provide any information that could assist in resolving this issue.
3 Replies
- 1P_Dave
Moderator
Hello TataruTaru​! đŸ‘‹
I'm sorry that you're being prompted for your account password more often than expected when using the beta unlock with device feature. Thank you for helping us to test this new unlock method!
The next time that you're unexpected prompted for your account password, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/beta---win-unlock-with-device-doesnt-work/162485
- Your forum username: TataruTaru
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Your support ticket ID is DDL-69572-444
Thank you again.- 1P_Dave
Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report.
Since we have a communications channel open, I'll close this thread.
-Dave
