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TataruTaru's avatar
TataruTaru
Dedicated Contributor
2 months ago

[BETA - WIN] Unlock with Device doesn't work

I'm using the 1Password BETA on Windows 11 and I've been trying out the "Unlock with Device" feature since its release. Unfortunately, I've never managed to get it to work. Each time it fails to unlo...
betas
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello TataruTaru​! đŸ‘‹

I'm sorry that you're being prompted for your account password more often than expected when using the beta unlock with device feature. Thank you for helping us to test this new unlock method! 

The next time that you're unexpected prompted for your account password, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/beta---win-unlock-with-device-doesnt-work/162485
  • Your forum username: TataruTaru


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • TataruTaru's avatar
    TataruTaru
    Dedicated Contributor
    2 months ago

    Your support ticket ID is DDL-69572-444

    Thank you again.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      TataruTaru​ 

      Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. 

      Since we have a communications channel open, I'll close this thread.

      -Dave