I have biometric login set up on my Android device and password needed set to two weeks. Yet I'm asked to retype my password every time I open the app. That's kind of annoying as I have a fairly long password I often have to retype multiple times because of typos. This is one of the cases over overdoing security might lead to reduced security because if this persists I have to consider a shorter and easier to type password. Please ensure biometric login any I'm not constantly forced to type my password. PS: Of course this makes me wonder: How important is a long and complex password for 1Password? With Lastpass the master password was all important while 1Password uses an additional secret key for protection. 1Password Version: 8.10.0 Extension Version: N/A OS Version: Android 13 Browser:_ N/A

krischik It is disappointing, yes. I'd love to see more new devices with high-security face unlock. That would then make face unlock available to third-party apps like ours, either instead of (or in addition to) fingerprint unlock, and it'll give people more choice. Similarly, a bigger push from manufacturers to include biometrics (of any type) on Android tablets would be a big help.

Hi krischik, thanks for writing in. While there are a few situations where your account password would be required outside of the "Require password" interval when biometrics are in use, this doesn't sound like expected behavior. I'd like to ask you to reset Biometric unlock then check if the issue persists: 1. Open and unlock 1Password for Android. 2. Tap the account or collection icon. 3. Tap Settings > Security. 4. If on, tap Biometric unlock off. 5. Tap Biometric unlock on. 6. Tap back and close the Settings menu. 7. Tap the account or collection icon > Lock. 9. Enter your account password and unlock 1Password. 10. Tap the account or collection icon > Lock. Are you now prompted to scan your fingerprint? Of course this makes me wonder: How important is a long and complex password for 1Password? While we certainly recommend using an unique, random and memorable password the Secret Key does the heavy lifting. With a unique and random password, using something that’s easy to practice regularly is perfectly fine.

Thanks for the hint. Re-adding biometic data seem to have worked but I'll wait a few days for the final verdict. Note that I also re-added my fingerprints as Samsung doesn't always get it right first time.

I'm glad to hear that worked krischik! Let us know if the issue pops up again and we'll be here to help.

I am having a maybe related problem. I tried this and it worked when I tried openning it the second time around. However, when I try using other apps, and I click on autofill with 1password, it always asks me for my master password. How can I avoid this?

Biometric Login not working | 1Password Community

37 Replies

birchyboy01
Occasional Contributor
6 months ago
I tried the steps of clearing cache & app data, then logging in again and entering all my information again. Biometric login still doesn't work and I have to type in my long password every time. Use the device login doesn't work either, maybe because that's biometric. I tried Face Unlock and got the usual "That didn't work. Please try again", which just goes back into the same tedious loop.
This is a pain.
Former Member
2 years ago
Hey @hawklet00, can you try clearing the app data of the 1Password for Android app? Ahead of this, ensure you have access to 1Password on another device or your https://support.1password.com/emergency-kit/ before clearing the app data:
1. Open your device settings.
2. Tap Apps.
3. Tap 1Password.
4. Tap Storage, then tap Clear Storage/Clear Data.
5. Open the 1Password for Android app, then sign into your 1Password account again using one of the sign in steps provided within the app.

annanz, thanks for confirming that you've sent a diagnostic report. I can see that my colleague has followed up with you a few days ago with some troubleshooting steps. Let me know if you didn't receive that response.
annanz
New Contributor
2 years ago
MMI-59359-956
annanz
New Contributor
2 years ago
Same issue here, will send diagnostic data
Former Member
2 years ago
im not sure if im having the same issue or not, but for some reason my app on android 14 on my pixel 7 keeps reverting from biometric verification to passkey. this seems to be a new issue since updating my software to android 14. I am using 1PW 8 and it should be up to date as well. can you confirm if this is the same issue? if not, would it be helpful to run a diagnostic when i set it back to biometric and then when i have to reset it? please let me know what you need and i will do my best to get it for you.
FrankyO1P
1Password Team
3 years ago
Hi @cifrzak

I'm glad to hear the latest update resolved the issue! If you have any further questions feel free to contact us anytime!

Franky
Former Member
3 years ago
Confirmed latest update from Samsung fixed the problem for me too.
GreyM1P
1Password Team
3 years ago
@tripmckay – That's good to know, thank you! We're keeping an eye on the situation with this, and I appreciate the link as well. :)
Former Member
3 years ago
For my Galaxy S21+ Samsung re-released the October software update: https://doc.samsungmobile.com/SM-G996B/DTM/doc.html

After installing it biometric sign in works again.
Former Member
3 years ago
Having the same issue too, Samsung S21+, been ongoing for a few weeks.