Hi guys,
Just flagging I have the same issue, device is Samsung S21 as well.

Hi! I'm also having the exact same issue.

I've followed the steps described above by 1P_Timothy with no luck. I've also sent an email with the diagnostics data. I haven't gotten the support number, yet.

Hi @Blf, thanks for writing in. I'm sorry Biometric unlock isn't working as expected.

We're currently investigating an issue where Biometric and Device unlock can stop working on some devices. If you haven't already, I'd like to ask you to try resetting Biometric unlock with these steps:
1. Open and unlock 1Password for Android.
1. Tap the account or collection icon.
1. Tap Settings > Security.
1. Under Unlock, select Password.
1. Under Unlock, select Biometric.
1. Tap back then close the Settings menu.
1. Tap the account or collection icon > Lock.
1. Enter your account password and unlock 1Password to finish Biometric unlock setup.

If Biometric unlock still isn't working, I'd like to ask you to send in a diagnostics report to help us investigate further. Here's that information for your reference

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/138404/biometric-login-not-working#latest
• Your forum username: Blf

You should receive an automated reply with a Support ID number that looks similar to: [#ABC-12345-678]. Please post that number here when you receive it. Thanks again!

Hi,
I am having the same issue as doug8800 on the exact same phone.
Is the issue resolved?
Thanks

@doug8800

Thanks! I can see we've replied to you by email, and you've replied to us, so we'll continue with you by email. :)

QGK-44493-655

Hi @doug8800, thanks for writing in. I'm sorry Biometric unlock isn't working as expected.

To help us determine the issue, I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/138404/biometric-login-not-working#latest
• Your forum username: doug8800

You should receive an automated reply with a Support ID number that looks similar to: [#ABC-12345-678].  Please post that number here when you receive it.  Thanks again!

I just started having the same issue & followed the steps above but it didn’t solve my problem. When attempting to open the app I’m met with “That didn’t work. Check your password and try again.” every time. I turned biometrics on and off and extended the lock time but always prompts me to enter the password.
Samsung s21 fe 5g
Android 13
One UI 5.1
1Password 8.10.16

Thanks for any assistance

krischik

It is disappointing, yes. I'd love to see more new devices with high-security face unlock. That would then make face unlock available to third-party apps like ours, either instead of (or in addition to) fingerprint unlock, and it'll give people more choice. Similarly, a bigger push from manufacturers to include biometrics (of any type) on Android tablets would be a big help.

No need to beat around the bush. Only the Pixel 4 is still the only Class 3 which is kind of disappointing.