Forum Discussion

nullptr7's avatar
nullptr7
New Contributor
2 months ago

Bug: 1Password Browser Extension and Standalone App connection problem

Hi,

I recently noticed that 1Password's Browser Extension (Edge / Brave) have connection problem with the standalone app.

Scenario 1:

When I unlock the standalone app it does not unlock its browser extension app. And I have to enter the password again to unlock the browser extension's app.

Browser extension is locked but standalone is unlocked

Scenario 2:

When browser extension is unlocked it does not unlock the standalone app (which I believe was always the case, but I am not sure), but when I manually lock the standalone it does not lock the browser extension's app.

Browser extension unlocked but standalone app is locked

Also, I noticed there is a "connection problem" from the browser extension app.

I have reinstalled both browser extension as well as standalone but the issue is same, also for both EDGE and Brave browser.

My current standalone version

1Password for Windows 8.11.18 (81118036)

 

1password.com
browser extension
windows

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 hours ago

    Hello nullptr7​! 👋

    I'm sorry for the delay in replying. It sounds like communication between 1Password in the browser and the 1Password desktop app isn't working properly. If you're still seeing the issue today then try all of the steps in this article: 


    If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/bug-1password-browser-extension-and-standalone-app-connection-problem/164587
    • Your forum username: nullptr7


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave