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Forum Discussion
Bug: CXP export on iOS shows 0 items (Family subscription)
I'm trying to export my vault data using the Credential Exchange Protocol (CXP) on iOS, but the export consistently shows "Export 0 items" regardless of the destination app.
Setup:
- 1Password with a Family subscription (personal account)
- iPhone running iOS 26.3
- 1Password app is up to date from the App Store
Steps to reproduce:
1. Open 1Password on iPhone
2. Tap the account icon at the top left → Settings
3. Go to Advanced → Start Export
4. Tap Continue on the information screen
5. Select a destination app (tried both Bitwarden and Apple Passwords)
6. First tap on Continue always does nothing - tried this flow multiple times
7. Second tap on Continue shows "Export 0 items”
2 Replies
- 1P_Dave
Moderator
Hello Dmitrii! 👋
I'm sorry that you're running into issues when exporting your items using the Credential Exchange Protocol (CXP). So that our team can look into this further, can you reproduce the issue one more time and then I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/bug-cxp-export-on-ios-shows-0-items-family-subscription/168006
- Your forum username: Dmitrii
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Just tried with my second account - it works and offers me to export all my items and no second click on export is required.
But I really need to export my primary account - it contains 100s of items and many passkeys that I don't want to recreate :(
