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Forum Discussion
Bug: Unable to add an account to 1Password on iOS when using a Security Key for 2FA
When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. Logins on all other platforms including the Windows app, Firefox extension, and Safari browser work just fine.
A work-around for this issue is to disable 2FA for 1Password. Logins will succeed with no security key required. However after re-enabling 2FA, 1Password 8 shows as being offline. Tapping Sign In from the pop up warning or the red cloud icon does nothing.
25 Replies
- 1P_Dave
Moderator
@jlakko
I'm sorry that you and your coworkers are affected by the issue. Are you able to tell me how many people at your organization have run into the problem so that I can note that in the internal work item for the issue?
When a fix is released you'll be able to see it mentioned on our release notes: 1Password Releases
In the meantime, you can use an authenticator app to add a temporary one-time password (TOTP) as a second factor authentication method to use with 1Password for iOS. Our guide will show you how: Turn on two-factor authentication for your 1Password account
-Dave
- 1P_Dave
@geekymatrix
Thank you for the reply. That matches the issue that our developers are investigating: when using just a security key for two-factor authentication, and without having a TOTP authenticator also setup, authentication can sometimes fail in the 1Password for iOS app.
I've passed along your report to our developers, hopefully this can get fixed soon in a future update.
-Dave
- 1P_Dave
Hello @geekymatrix! 👋
I'm sorry that you ran into trouble when authenticating your account in 1Password for iOS. Our developers are aware of, and are investigating, an issue where a security key will sometimes fail to work on iOS. So that I can pass some more details to our developers can you tell me the following:
- When the security key failed to work did you also have a TOTP authenticator app registered for your 1Password account? Or were you only using a security key?
- Are you willing to share the model name of your security key?
I look forward to hearing from you.
-Dave
ref: dev/core/core#20680
