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Sue's avatar
Sue
New Contributor
9 months ago

Cancel my account

I wish to cancel my 1Password 7 account.

I have an iMac (Ventura), and 1Password 8 is not compatible with his version.

 

How do I go about cancelling my account and stop direct debits coming through my Paypal account

 

 

 

ios
macos

4 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    9 months ago

    Hello Sue! 👋

    Thank you for reaching out! 1Password is compatible with macOS Monterey 12 or later which includes macOS 13 (Ventura): System requirements for the 1Password apps

    Can you double-check the version of macOS that you're currently running? Are you seeing a message saying that 1Password isn't compatible with your device? Are you able to post a screenshot of what you see on your end? Make sure that nothing sensitive is visible in the screenshot. 

    That being said, to answer your question directly, you can find instructions on how to cancel on our website here: Cancel your subscription

    -Dave

    • Sue's avatar
      Sue
      New Contributor
      9 months ago

      Hi Dave 

      Thanks for reaching out .  I have an iMac ( Ventura) - because of the age of my Computer - My Mac expert that helps me with my computer advises that I am unable to update to 1Password 8 / Monterey .  Therefore I have to download another Password Manager that is not affected by the software on my computer

      Sue

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        9 months ago

        Sue 

        1Password 8 is compatible with macOS Ventura, you can show your Mac expert our system requirements page: System requirements for the 1Password apps

        Is there a particular error message that you run into when trying to install 1Password 8? Let me know if there's anything else that I can do to help. 🙂

        -Dave