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Forum Discussion
Cancellation prior to renewal
I tried to cancel 1Password prior to the renewal date and was unsuccessful. I have reached out to 1Password via chatbot who send me an email correspondence that a support team would get back to me. I have had not support team get back to me (did check junk mail). Chat bot continues to send me emails. Is there another way to get ahold of a customer support individual? My wife and I have been long time users of 1Password. You would think someone would at least respond back .....
1 Reply
Since this is a long time with no response and you've not yet followed up with any updates, I thought you might appreciate some sympathy for your situation, even if it comes without help, given that the Community can't do much to help with the problem as you've described it.
I tried to cancel 1Password
You don't mention what you did, or when. This is likely to be most important, though maybe not to us.
I have reached out to 1Password via chatbot...
Based on my interaction with it and approximately all comments about it in the Community, it is at best a way to reduce the support burden from the kind of folks who can't or won't make the minimal effort to find well-documented and easily discoverable answers to their questions. For everyone else, it's... unhelpful.
Is there another way to get ahold of a customer support individual?
The first (and best) is to email them and reference this thread.
You would think someone would at least respond back
Evidence strongly suggests that a sufficiently convincing human will respond to your email to Support. How soon this happens compared to how soon you expect or would like can vary substantially; that is until 1Password replaces the we-love-everyone-equally approach with tiered and/or paid priority support structure.
