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Dberth0's avatar
Dberth0
New Contributor
7 months ago
Solved

Cannot access 1password server from French phone operator network anymore

Hi, since this morning, we cannot access our 1passord server when connected using a French phone operator network: The app shows an offline status The website lexifi.1password.eu returns a messag...
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  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    Hello Dberth, Bestter06, and sano! 👋

    I'm sorry that you're seeing an offline message in the 1Password app on certain networks. Our infrastructure team deployed improvements to our network handling earlier today, can you lock and then unlock 1Password and let me know if you still see the same issue? 

    If you do still see the same issue then please let me know and the team and I can investigate further. 

    -Dave

sano's avatar
sano
New Contributor
6 months ago

Same here, 4 phones, 3 Sosh and one OBS (two brands of the french mobile operator Orange).
But it's ok on my Orange fibre connection.
I have send my ip by mail at support@1password.com.