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Former Member's avatar
Former Member
4 years ago

Cannot load 1Password on Windows 11

Hi: I cannot load the 1Password App (program) on Windows 11. The program will not open up. STARTUP shows that 1Password is loading, but the icon does not show in the "hidden icons" of the task bar, NOR does it show as loaded in the Task Manager.

The only way I can use my password is to repeatedly enter my master password. I'd rather not have to do that.

Ideas or solutions welcome, please.

1Password Version: 7.9.822
Extension Version: 2.1.3
OS Version: Windows 11

windows

3 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    @frodojrr:

    I've located your ticket, and we'll be in touch soon via email. Thanks!

    Jack

    ref: ZWG-55212-643

  • Former Member's avatar
    Former Member
    4 years ago

    Thank you! I'll send that email now.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @frodojrr, thanks for bringing this to our attention. I'd be happy to investigate this further for you and figure out what specifically may be at issue here.

    That will likely require discussing the specifics of your setup, so if you're interested in us taking this next step, I'll ask you to contact our team over at support+windows@1Password.com, and we'll be able to get into it properly. 👍 Make sure to include a link to this discussion too, so we know it's you!

    We'll be happy to get this fixed up for you.