Forum Discussion

Didiko's avatar
Didiko
New Contributor
4 years ago

Cannot login to my account - 2 step verification problem

Hello there,

when I try to login to my existing 1password.com account with the new Beta 1P version 8, a dialog box is appearing asking me to enter the code... but the only valid button in the dialog box is "cancel" !?

I cannot find a way/place to introduce the code from my authentification app.

Any clue?

Thanks and best regards,

1Password Version: 8
_Extension Version: Not Provided
_OS Version: 11.6

betas

6 Replies

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi Didiko thank you for reporting this! A fix for this has been merged and will be released soon. Have a great day!

    Emily

  • Didiko's avatar
    Didiko
    New Contributor
    4 years ago

    Yes indeed, this worked out fine.
    My native Mac OS is in French so the app settings were also in French by default, had to switch it manually to English.
    I now see my 1P.com account.
    Can I switch back to French?

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi Didiko, sorry you've encountered this issue! viswiz is right, and this is an issue we're working on. Let us know if switching the language works for you - and thanks for highlighting this for us!

  • viswiz's avatar
    viswiz
    Super Contributor
    4 years ago

    Are you using a different language than English? There is known bug for non English systems that results in an unusable two factor dialog. Switch 1PW to English in the preferences, enter your code and once you are logged in switch back to your preferred language.