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Forum Discussion
Cannot use my "Master Password" with 1Password. Cannot get access to my data
My old iPhone broke and I got a new iPhone and 1Password will not accept my (one and only) Master Password. I am stuck!
1Password Version: original
Extension Version: Not Provided
OS Version: ios 15.1
Referrer: forum-search:https://1password.community/search?Search=I%20have%20been%20a%20long%20time%20user%20of%201Password.%20I%20just%20got%20a%20new%20iPhone%20I%20cannot%20use%201Password%20anymore
1 Reply
Hi @drcherie!
I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password:
https://support.1password.com/forgot-master-password/
If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you:
https://support.1password.com/recovery/
If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.
