Forum Discussion

Former Member's avatar
Former Member
2 years ago

Can't activate Touch ID

Touch ID is working on my Mac, but not in 1Password. In Settings > Security > Unlock, Touch ID, Apple Watch, and their checkboxes are grayed out.

1Password Version: 8.9.15
Extension Version: Not Provided
OS Version: macOS 13.1
Browser:_ not relevant
Referrer: forum-search:https://1password.community/search?Search=Unlock%20%3E%20Touch%20ID%20is%20grayed%20out

macos

2 Replies

  • Former Member's avatar
    Former Member
    2 years ago

    Hi, Grey—

    Updating to 13.2 worked perfectly. I didn't even have to turn on Touch ID— when I went to Unlock to turn it on, both Touch ID and Apple Watch checkboxes were already checked.

    Thanks!

    —Ham

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there @ham_richards

    I noticed from your message footer that you're on macOS 13.1, and 13.2 is the current version. Sometimes macOS will prevent apps like 1Password from using Touch ID or Apple Watch unlocking if a new version of macOS is available but hasn't been installed yet.

    Click the  Apple menu > System Settings > General > Software Update to update macOS, and try turning on Touch ID in 1Password after your Mac restarts after the update. Let me know how that goes. :)

    — Grey