Forum Discussion

Former Member's avatar
Former Member
5 years ago

Can't connect with server

On a family members phone, getting an error after entering the master password saying: "Unable to communicate with the server. Please check your network connection and make sure the sign-in addres...
android
Former Member's avatar
Former Member
5 years ago

Hey @ghandlin, welcome to the Forum! I'm sorry your family member is experiencing sign-in issues on their Android app.

Could your family member help answer these questions:
1. Can they log into 1Password.com on their browser on their Android device?
2. Does their Master Password contain any https://support.1password.com/cs/special-characters-in-master-password/?
3. Do they have any VPNs or antivirus software installed on their Android device?
4. Do they have any firewalls on their Android device or router?

These answers will help us narrow down the issue. I look forward to your response :)