Forum Discussion

h1ghland3r's avatar
h1ghland3r
New Contributor
3 months ago

Can't login in my tablet

Hello, before creating the post, I noticed how bad the 1Password support is. A lot of articles that don't provide any possibility for creating a ticket, and a useless AI Chatbot.  I have a 1Password...
android
h1ghland3r's avatar
h1ghland3r
New Contributor
3 months ago

I will record a video and send to the email. I am scanning the QR Code from another connected device, but I also tried input everything manually. The result was the same for all scenarios. 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

h1ghland3r​ 

Thank you for the reply and for the additional details. So that I can help further, I'd like to ask you to create a diagnostics report from your Samsung device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/cant-login-in-my-tablet/158250/replies/158378
  • Your forum username: h1ghland3r


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  I'll be able to find your message and send you a Secure Upload link for the screen recording as well. Thanks very much!

-Dave

  • h1ghland3r's avatar
    h1ghland3r
    New Contributor
    3 months ago

    I could not generate the diagnostics report since the tablet could not login. The support ticket is ZCS-52862-464.