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gveres's avatar
gveres
New Contributor
1 day ago

CIBC autofill not working

A few weeks ago, CIBC changed their sign in process for web banking. It used to be a single page where it asked for your card number (this is your debit card number, not your credit card) and password. Now it is a two step process where the first page asks for your card number and the second page asks for your password.

1Password is getting confused and thinks that the Card Number field is a credit card entry field. As a result, it only offers suggests from my list of credit cards. It does not offer me the option of chosing the CIBC log in entry. This makes things a royal pain because I have to open up the 1Password App, search for the CIBC login entry, copy the card number, paste it and move on to the password page. At least on the password page 1Password recognizes it and offers me the CIBC log in entry.

And, yes, I have added the new sign in page url to the CIBC log in entry page. 

browser extension
windows

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 hour ago

    Hi gveres​, thanks for reaching out about this!

    What you're seeing is a known issue with the updated CIBC sign-in page. Our developers are investigating, and I've added your report to the internal tracker for this issue.

    For now, the best workaround is to open the 1Password extension, locate your CIBC Login item, and copy and paste the card number from there. I appreciate that this isn’t ideal, and I’m sorry for the disruption while we work on a fix.

    If you have any further questions, let me know.

    Issue=FILL-2977