computer locks--then windows hello wont sign in

Hi pathfinder76! I'm sorry to hear that you're having to enter your account password instead of unlocking with Hello after your computer locks.

Could you walk me through what exactly happens when this issue occurs? For example are you being prompted for Hello via a prompt or the smiley face icon to the right of the password field, but this fails to unlock 1Password? Or are you not being given the option to unlock with Hello at all? Are you seeing any particular errors?

I would also be curious to know whether 1Password is still open in the background when you unlock Windows, or whether it appears as if the app may have been fully closed and restarted? Alternately, is there any chance that your computer may be restarting itself while locked, for example due to any crashes?

I look forward to hearing from you!